Ride Ops Supervisor, Full-Time

OWA; Foley (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

OWA is seeking a Ride Ops Supervisor to schedule, train, and evaluate ride operators, ensuring safe, smooth operations and high guest service. The role requires strong leadership, reliable communication, and dedicated focus on safety and compliance across all shift activities.

Responsibilities include supervising locations, coaching staff, handling emergencies, coordinating with maintenance, and ensuring adherence to park policies while maintaining guest satisfaction and team reliability.

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• Ability to communicate professionally at all times.
• Minimum of two years supervisory experience in service, hospitality, or retail.
• Ability to work nights, weekends, and holidays.
• Willingness to work odd and irregular hours.
• Must have a valid state driver’s license.

Responsibilities

• Oversee ride locations and ensure procedures and safety steps are followed.
• Train, schedule, coach, and discipline team members with feedback and documentation.
• Respond to and assist with emergency calls.
• Monitor ride areas and maintain situational awareness of operations.
• Provide clear safety guidance to guests and associates.

Skills

Effective communication

Supervisory experience

Safety awareness

Education

High school diploma or GED

Job description

As a Ride Ops Supervisor, you will be responsible for scheduling, training, and evaluating ride operators.

DUTIES AND RESPONSIBILITIES:

• Supervise ride locations and ensure all procedures and safety steps are followed
• Train, schedule, coach, and discipline team members with appropriate feedback and documentation
• Respond to and assist with emergency calls
• Regularly monitor ride attraction areas and maintain situational awareness of overall operation
• Give clear direction and assistance to guests and associates in regards to safety
• Accurately complete operational paperwork in a timely manner
• Notify maintenance of equipment issues necessary to ensure safe operation
• Follow and enforce all park and departmental policies and procedures
• Maintain reliability by working assigned shifts as scheduled
• Assist and support team members with all aspects of daily ride operations including, but not limited to, loading, unloading, control panel operation, crowd control, lost articles, and area cleanliness
• Ensure highest level of guest service at all times
• Ensure the safety of all guests and team members
• Proactively manage daily issues and maintain communication with the Ride Operations Manager
• Motivate and engage each team member
• Inspect attraction areas and ensure they meet safety standards
• Coordinate with the ride maintenance team to ensure attraction readiness
• Performs other duties as assigned

QUALIFICATIONS:

• Must be at least 18 years old
• High school diploma or GED
• Ability to provide effective communication in a professional manner at all times
• Minimum of two year's supervisory experience within a service, hospitality, or retail industry
• Ability to work nights, weekends, and holidays to meet operational needs
• Must be willing to work odd and irregular hours
• Must possess a valid state driver’s license

Equal Opportunity Employer
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