Rides Team Lead — Guest Experience & Safety

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free park admission

Discounts for family and friends

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is seeking an Assistant Supervisor for Rides to lead and mentor Ambassadors, ensuring memorable guest experiences. You will train teams, monitor attendance and performance, and enforce safety standards while handling guest situations with professionalism.

The role emphasizes safety, teamwork, and efficient operations, including opening/closing duties, reporting, and adherence to park policies. This on-site position values flexibility and strong communication.

Qualifications

• Three (3) months of Park Operations or related leadership experience.
• Ability to obtain CPR certification.
• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Must be able to work indoors and outdoors in varying weather.

Responsibilities

• Provide Ambassadors with proper training and tools.
• Monitor and track team member attendance and performance, administer daily breaks.
• Ensure compliance with Child Labor Laws regarding breaks, lunches, and hours.
• Handle guest service matters promptly according to procedures.
• Conduct equipment and safety checks and report issues.
• Assist with opening/closing procedures and ensure timely task completion.
• Enforce park policies and department procedures.
• Complete daily and weekly reports and adhere to safety practices.

Skills

Customer service

Multitasking

Communication

Problem solving

Active listening

Teamwork

Flexibility

Job description

Sesame Place is seeking an Assistant Supervisor for Rides to lead and mentor Ambassadors, ensuring memorable guest experiences. You will train teams, monitor attendance and performance, and enforce safety standards while handling guest situations with professionalism.

The role emphasizes safety, teamwork, and efficient operations, including opening/closing duties, reporting, and adherence to park policies. This on-site position values flexibility and strong communication.