Ride Ops Lead - Safety & Training

OWA; Foley (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

OWA seeks a Ride Ops Supervisor to oversee scheduling, training, and evaluation of ride operators. You will supervise locations, enforce safety steps, coach staff, and respond to emergencies while maintaining guest service excellence.

The role requires strong communication, two years of supervisory experience in service industries, and availability for nights, weekends, and holidays. A valid driver’s license is required to operate in various park areas.

Qualifications

• Must be at least 18 years old.
• Minimum of two years' supervisory experience in service, hospitality, or retail.
• Able to work nights, weekends and holidays to meet operational needs.
• Must possess a valid state driver’s license.
• Strong communication and professional demeanor.

Responsibilities

• Supervise ride locations and ensure all procedures and safety steps are followed.
• Train, schedule, coach, and discipline team members with feedback and documentation.
• Respond to and assist with emergency calls.
• Monitor ride attraction areas and maintain situational awareness of operation.
• Provide clear direction to guests and associates regarding safety.
• Complete operational paperwork accurately and promptly.
• Notify maintenance of equipment issues to ensure safe operation.
• Enforce park and departmental policies and procedures.
• Maintain reliability by working assigned shifts as scheduled.
• Support team members with loading, unloading, control panel operation, crowd control, and area cleanliness.
• Maintain highest level of guest service at all times.
• Ensure safety of all guests and team members.
• Communicate daily issues to Ride Operations Manager.
• Motivate and engage each team member.
• Inspect attraction areas to ensure safety standards.
• Coordinate with maintenance for attraction readiness.
• Performs other duties as assigned

Skills

Supervisory experience

Effective communication

Safety awareness

Guest service

Team motivation

Education

High school diploma or GED

Job description

OWA seeks a Ride Ops Supervisor to oversee scheduling, training, and evaluation of ride operators. You will supervise locations, enforce safety steps, coach staff, and respond to emergencies while maintaining guest service excellence.

The role requires strong communication, two years of supervisory experience in service industries, and availability for nights, weekends, and holidays. A valid driver’s license is required to operate in various park areas.