RFP Response & Proposal Lead

Choice Hotels International, Inc.; Maryland; On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement benefits

Hotel discounts

Job summary

Choice Hotels International, Inc. is seeking an RFP Management Coordinator to own the end-to-end proposal process for a portfolio of accounts, ensuring timely, accurate responses and alignment with client requirements.

You will collaborate with Global Sales, Revenue Management, franchisees, and offshore teams, using Salesforce, Cvent Transient and rate-loading tools to drive revenue and maximize midweek business.

Qualifications

• Two+ years of experience in sales or customer service.
• Hospitality experience preferred.
• Strong communication and attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Experience with Salesforce and Cvent Transient; Sabre experience preferred.

Responsibilities

• RFP Bid Management: Own the complete RFP lifecycle for an assigned account portfolio, including proposal creation, hotel outreach, solicitations, renegotiations, quality control, submission, and handoff for rate loading while meeting service-level agreements and client deadlines.
• Response Program & Automation: Coordinate RFP Response Program and automation activities for the account portfolio; monitor automation and rate-loading reports, resolve or route errors and fallout, and strategically position accounts to maximize successful automated responses.
• Stakeholder & Client Service: Provide high-quality service to Global Sales partners and Choice franchisees; communicate client requirements, collaborate with sellers on strategy and deadlines, serve as an RFP process subject matter expert, and act as a liaison during business case season.
• Systems & Records: Maintain accurate account records and complete inbound and outbound activity using Salesforce, Cvent Transient (Lanyon), email, telephone, and other required systems.
• Continuous Improvement: Maintain procedural support materials, assist with training, and contribute to process improvements, best practices, and solutions that improve service delivery and quality.

Skills

RFP management

Sales/Customer service

Microsoft Office

Salesforce

Cvent Transient (Lanyon)

Sabre or RFP tools

Education

Bachelor’s degree

Tools

Salesforce

Cvent Transient (Lanyon)

Sabre

Job description

Choice Hotels International, Inc. is seeking an RFP Management Coordinator to own the end-to-end proposal process for a portfolio of accounts, ensuring timely, accurate responses and alignment with client requirements.

You will collaborate with Global Sales, Revenue Management, franchisees, and offshore teams, using Salesforce, Cvent Transient and rate-loading tools to drive revenue and maximize midweek business.