RFP Management Coordinator

Choice Hotels International; Washington; On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Discounts at Choice hotels worldwide

Medical, dental, and vision coverage

Paid time off for holidays and leave

Job summary

Choice Hotels International is seeking an RFP Management Coordinator to lead the end-to-end proposal process for an assigned account portfolio, ensuring timely, complete, and accurate bid responses aligned with client requirements.

The role partners with Global Sales, Revenue Management, franchisees, and offshore teams, using Salesforce and Cvent Transient to improve automation, rate loading, and service delivery.

Qualifications

• Two or more years of experience in sales or customer service.
• Hotel, hospitality, or related-industry experience preferred.
• Proficiency with Microsoft Office applications (Outlook, Word, PowerPoint, Excel).
• Experience with Salesforce and Cvent Transient (Lanyon); Sabre or other RFP tools preferred.

Responsibilities

• Own the complete RFP lifecycle for an assigned account portfolio, including proposal creation, outreach, solicitations, renegotiations, quality control, submission, and handoff for rate loading.
• Coordinate RFP response program and automation activities; monitor automation and rate-loading reports and resolve errors.
• Provide high-quality service to Global Sales partners and franchisees; communicate client requirements and deadlines; act as an RFP process expert.
• Maintain accurate account records and inbound/outbound activity using Salesforce, Cvent Transient (Lanyon), email, and phone.
• Maintain procedural support materials, assist with training, and contribute to process improvements.

Skills

Communication skills

Microsoft Office

Salesforce

Cvent Transient

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Cvent Transient (Lanyon)

Sabre or RFP tools

Job description

Job Summary: The RFP Response Team serves as a liaison between corporate and consortia accounts and Choice Hotels properties to help drive revenue and maximize midweek business. The RFP Management Coordinator manages the end-to-end proposal process for an assigned account portfolio, ensuring bid responses are timely, complete, accurate, and aligned with client requirements. The role uses technology, competitive bid strategies, and automation to improve hotel participation, support successful client submissions, and facilitate rate loading. This individual also partners closely with Global Sales, Revenue Management, franchisees, and offshore support teams and has no direct reports.

Responsibilities

• RFP Bid Management: Own the complete RFP lifecycle for an assigned account portfolio, including proposal creation, hotel outreach, solicitations, renegotiations, quality control, submission, and handoff for rate loading while meeting service-level agreements and client deadlines.
• Response Program & Automation: Coordinate RFP Response Program and automation activities for the account portfolio; monitor automation and rate-loading reports, resolve or route errors and fallout, and strategically position accounts to maximize successful automated responses.
• Stakeholder & Client Service: Provide high-quality service to Global Sales partners and Choice franchisees; communicate client requirements, collaborate with sellers on strategy and deadlines, serve as an RFP process subject matter expert, and act as a liaison during business case season.
• Systems & Records: Maintain accurate account records and complete inbound and outbound activity using Salesforce, Cvent Transient (Lanyon), email, telephone, and other required systems.
• Continuous Improvement: Maintain procedural support materials, assist with training, and contribute to process improvements, best practices, and solutions that improve service delivery and quality.

Qualifications

Employment Experience

• Two or more years of experience in sales or customer service required.
• Hotel, hospitality, or related-industry experience is highly preferred.

Technical Skills

• Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
• Experience with Salesforce and Cvent Transient (Lanyon); experience with Sabre or other RFP tools is highly preferred.

Additional Skills & Competencies

• Strong verbal, written, and listening communication skills.
• Strong critical thinking, judgment, and attention to detail.
• Ability to manage multiple priorities with a strong sense of urgency and goal orientation.
• Ability to work independently and collaboratively across internal and external stakeholder groups.
• Strong interpersonal and relationship-management skills.

Education Requirements

• Bachelor’s degree or an equivalent combination of education and specialized experience preferred.
• No specific certification or credential requirement was listed in the prior job description.

Salary Range

The salary range for this position is $55,129- $67,211.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Corporate Office Locations

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver