Rewards Platform Product Manager - Senior Associate

Next Frontier Capital; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking a Senior Associate to shape the rewards servicing platform. You will own the product backlog, translate business needs into actionable requirements, and collaborate with tech teams to deliver solutions using Agile methods.

You will partner across design, operations, and technology to prioritize high-impact opportunities, drive discovery through delivery, and measure outcomes to ensure strategic alignment.

Qualifications

• 3+ years of product management experience delivering software or platform capabilities.
• Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria.
• Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria.
• Experience working in Agile delivery environments and participating in standard Agile ceremonies.
• Experience partnering with technology teams to define requirements and support delivery execution.
• Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders.
• Experience analyzing operational or customer workflows to identify improvement opportunities.

Responsibilities

• Own and prioritize the product backlog to align with business objectives and servicing specialist needs
• Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
• Maintain and manage work items in Jira throughout the product development lifecycle
• Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives
• Partner with design and technology teams to support discovery, solution definition, and delivery planning
• Analyze customer, operational, and business inputs to identify and size enhancement opportunities
• Drive delivery from discovery through implementation, launch, and post-launch measurement
• Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making
• Manage dependencies across teams and coordinate delivery expectations across partners

Skills

Product management

Backlog prioritization

Agile delivery

Cross-functional collaboration

Stakeholder communication

Tools

Jira

Agile ceremonies

Job description

Chase is seeking a Senior Associate to shape the rewards servicing platform. You will own the product backlog, translate business needs into actionable requirements, and collaborate with tech teams to deliver solutions using Agile methods.

You will partner across design, operations, and technology to prioritize high-impact opportunities, drive discovery through delivery, and measure outcomes to ensure strategic alignment.