Product Manager - Rewards Servicing Platform

J.P. Morgan; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Chase is seeking a Senior Associate for its rewards servicing platform to translate servicing needs into product improvements and own the backlog. You will partner with operations, design, and technology to deliver measurable enhancements in the rewards servicing experience.

You will define requirements, write user stories, and guide delivery through Jira and Agile ceremonies, ensuring alignment with business goals and customer needs.

Qualifications

• 3+ years of product management experience delivering software or platform capabilities.
• Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria.
• Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria.
• Experience working in Agile delivery environments and participating in standard Agile ceremonies.
• Experience partnering with technology teams to define requirements and support delivery execution.
• Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders.
• Experience analyzing operational or customer workflows to identify improvement opportunities.

Responsibilities

• Own and prioritize the product backlog to align with business objectives and servicing specialist needs.
• Translate business and operational needs into clear product requirements, user stories, and acceptance criteria.
• Maintain and manage work items in Jira throughout the product development lifecycle.
• Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Partner with design and technology teams to support discovery, solution definition, and delivery planning.
• Analyze customer, operational, and business inputs to identify and size enhancement opportunities.
• Drive delivery from discovery through implementation, launch, and post-launch measurement.
• Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making.
• Manage dependencies across teams and coordinate delivery expectations across partners.

Skills

Product management

Backlog prioritization

Agile methodologies

User stories

Stakeholder communication

Requirements analysis

Tools

Jira

Job description

Chase is seeking a Senior Associate for its rewards servicing platform to translate servicing needs into product improvements and own the backlog. You will partner with operations, design, and technology to deliver measurable enhancements in the rewards servicing experience.

You will define requirements, write user stories, and guide delivery through Jira and Agile ceremonies, ensuring alignment with business goals and customer needs.