Product Manager, Rewards Servicing Platform

JPMorganChase; Wilmington (DE); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase in Wilmington, DE seeks a Senior Associate to define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own the backlog, translate needs into clear requirements, and partner with technology to deliver Agile solutions.

You will collaborate with stakeholders to align scope and manage dependencies. You will work across business, operations, design, and technology to deliver prioritized opportunities, drive measurable

Qualifications

• 3+ years of product management experience delivering software or platform capabilities.
• Experience owning and prioritizing a product backlog and translating needs into user stories.
• Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria.
• Experience working in Agile delivery environments and participating in standard Agile ceremonies.
• Experience partnering with technology teams to define requirements and support delivery execution.
• Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders.
• Experience analyzing operational or customer workflows to identify improvement opportunities.

Responsibilities

• Own and prioritize the product backlog to align with business objectives and servicing specialist needs.
• Translate business and operational needs into clear product requirements, user stories, and acceptance criteria.
• Maintain and manage work items in Jira throughout the product development lifecycle.
• Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Partner with design and technology teams to support discovery, solution definition, and delivery planning.
• Analyze customer, operational, and business inputs to identify and size enhancement opportunities.
• Drive delivery from discovery through implementation, launch, and post-launch measurement.
• Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making.
• Manage dependencies across teams and coordinate delivery expectations across partners.

Skills

Product management

Backlog prioritization

Jira

Agile methods

Stakeholder comms

Requirements writing

Education

Bachelor's degree in a relevant field

Tools

Confluence

Job description

JPMorgan Chase in Wilmington, DE seeks a Senior Associate to define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own the backlog, translate needs into clear requirements, and partner with technology to deliver Agile solutions.

You will collaborate with stakeholders to align scope and manage dependencies. You will work across business, operations, design, and technology to deliver prioritized opportunities, drive measurable