Senior Product Associate: Agile, Customer-Centric

JPMorgan Chase; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking a Senior Product Associate in the Service Product Group to drive product development and optimization through user research and customer feedback. You will shape innovative offerings and continuously improve existing products, collaborating with cross-functional teams to advance the product roadmap.

You will leverage your background in product management and analytics to translate insights into actionable requirements, epics, and user stories, contributing to a data‑driven

Qualifications

• Bachelor's degree or equivalent experience is required.
• 3+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Strong Agile project management experience, including use of agile project management tools (i.e., Confluence, JIRA, etc.)
• Excellent skills in communicating ideas, both written and verbal
• Attention to detail and ability to manage continuously shifting business priorities
• Be self-motivated and confident in ambiguous circumstances

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborates with scrum team(s) on a daily basis to execute the product roadmap
• Works with other product teams, legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions to product vision and roadmap

Skills

Product management

User research

Metrics analysis

Cross-functional collaboration

Excellent communication

Agile methodologies

Requirement writing

Education

Bachelor's degree or equivalent experience

Tools

JIRA

Confluence

Job description

Chase is seeking a Senior Product Associate in the Service Product Group to drive product development and optimization through user research and customer feedback. You will shape innovative offerings and continuously improve existing products, collaborating with cross-functional teams to advance the product roadmap.

You will leverage your background in product management and analytics to translate insights into actionable requirements, epics, and user stories, contributing to a data‑driven