Guest Loyalty Specialist

Table Mountain Casino Resort; Friant (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Table Mountain Casino Inc. in California seeks a friendly Players Club Representative to promote a positive guest experience and educate guests on the benefits of the Players Club. You will enroll patrons, explain program advantages, redeem points, and support promotional events, while maintaining club areas and accurate data entry.

The role requires strong math, communication, and computer skills, with the ability to work nights, weekends, and holidays in a casino environment.

Qualifications

• Minimum education: High School Diploma or equivalent; pre-employment checks including background and gaming license.
• Knowledge of basic math and arithmetic, public relations, promotions, and marketing in a customer service environment.
• Experience with computer utilization in marketing/business operations and proficiency in Microsoft Office.

Responsibilities

• Provide exceptional guest service and build loyalty to the Players Club.
• Educate guests on the benefits of the Players Club and assist with enrollment.
• Explain benefits of membership and respond to guest questions.
• Redeem points for rewards and assist with promotions and offers.
• Maintain up-to-date promotional materials and club signage.
• Assist in casino promotions, events, and sponsor activities as needed.
• Walk the casino floor to support guests and promote club promotions.
• Ensure compliance with regulatory requirements and protect confidential information.

Skills

Math basics

Public relations

Marketing knowledge

Computer literacy

MS Office

Verbal & written communication

Interpersonal skills

Independent work

Instruction following

Education

High School Diploma or equivalent

Tools

Windows OS

Word

Excel

Access

PowerPoint

Job description

Table Mountain Casino Inc. in California seeks a friendly Players Club Representative to promote a positive guest experience and educate guests on the benefits of the Players Club. You will enroll patrons, explain program advantages, redeem points, and support promotional events, while maintaining club areas and accurate data entry.

The role requires strong math, communication, and computer skills, with the ability to work nights, weekends, and holidays in a casino environment.