Players Club Representative

Noo-Kayet Development Corporation; Kingston (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great benefits

Fun work environment

Job summary

The Point Casino & Hotel is seeking a friendly Players Club Representative to welcome guests, assist with Players Club memberships, and share information about promotions and rewards. You will help guests enjoy benefits and provide exceptional service in a dynamic casino environment.

Your role requires strong guest-focused communication, the ability to multi-task, and a positive attitude to create memorable experiences for every visitor.

Qualifications

• Experience in customer service, preferably in hospitality or casino environments.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced setting.
• Friendly, positive, and guest-oriented attitude.

Responsibilities

• Greet guests and help them sign up for Players Club memberships
• Explain rewards, promotions, benefits, and program details clearly and professionally
• Provide personalized assistance and answer guest questions
• Assist with rewards redemptions and casino information
• Resolve guest concerns with courtesy and efficiency
• Promote upcoming casino events, promotions, and special offers
• Enter and update accurate guest information in the system
• Work closely with team members to support smooth operations and excellent service

Skills

Customer service

Communication skills

Multitasking

Hospitality aptitude

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Join The Point Casino & Hotel as a Players Club Representative

The Point Casino & Hotel is a premier destination for entertainment, excitement, and world-class service. We're looking for a friendly, energetic, and customer-focused individual to join our team as a Players Club Representative. As the face of our rewards program, you'll help create memorable experiences for guests every time they visit.

Job Description

As a Players Club Representative, you will serve as a welcoming and knowledgeable ambassador to our players. You'll assist guests with Players Club memberships, share information about promotions and events, and help them enjoy all the rewards and benefits we offer. Your positive attitude and strong guest service skills will help ensure every guest feels valued and appreciated.

Key Responsibilities

• Greet guests and help them sign up for Players Club memberships
• Explain rewards, promotions, benefits, and program details clearly and professionally
• Provide personalized assistance and answer guest questions
• Assist with rewards redemptions and casino information
• Resolve guest concerns with courtesy and efficiency
• Promote upcoming casino events, promotions, and special offers
• Enter and update accurate guest information in the system
• Work closely with team members to support smooth operations and excellent service

Qualifications

• High school diploma or equivalent required; some college preferred
• Customer service experience, preferably in hospitality or casino environments
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced setting
• Friendly, positive, and guest-oriented attitude
• Basic computer skills or willingness to learn
• Availability to work evenings, weekends, and holidays

Why Join Us?

At The Point Casino & Hotel, you'll enjoy competitive pay, great benefits, and a fun, exciting work environment. This is a place where you can grow professionally, build strong guest connections, and be part of a dynamic, engaging team.

If you love helping people and enjoy a lively work atmosphere, we'd love to welcome you to our Players Club team!