Rewards Center Operations Supervisor

Station Casinos LLC.; Las Vegas (NV); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Station Casinos LLC. is seeking a Rewards Center Manager to lead policy development and day-to-day operations within the Rewards Center. The role includes hiring, scheduling, training, and ensuring staffing adequacy to meet guest needs.

Responsibilities include guiding staff in guest requests, managing inventory, and ensuring smooth service delivery while upholding Station Casinos' service standards.

Qualifications

• Effective communication with guests, team members and management.
• Experience with CMS, LMS, Infogenesis and Microsoft Office.
• Previous management or supervision qualifications are required.

Responsibilities

• Create and promote day-to-day operational policies and procedures for the Rewards Center.
• Hire, schedule and train Rewards Center Team Members.
• Maintain proper scheduling levels for the Rewards Center.

Skills

Communication

Team leadership

Education

Management or supervisory experience

Tools

CMS

LMS

Infogenesis

Microsoft Office

Job description

Responsible for practicing, supporting, and promoting Station Casinos' "We Win Hearts" Company-wide culture. Responsible for the creation of all day-to-day operational policies and procedures for the Rewards Center. Responsible for hiring, scheduling and training for Rewards Center Team Members.Maintain proper scheduling levels for the Rewards Center. Assist staff in facilitating all Guest requests. Responsible for managing inventory for the Rewards Center.

Qualifications:

Ability to communicate effectively with Guests, Team Members and Management. Proficient in but not limited to CMS, LMS, Infogenesis and Microsoft Office. Previous management or supervision qualifications are required.