RevOps Manager: Partner Success & Growth Analytics

Speedrun Talent Network

Chicago (IL)

On-site

USD 120,000 - 170,000

Full time

12 days ago

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Benefits offered by this job

Generous Time Off

Comprehensive Health Plans

Generous HSA Contribution

Paid Parental Leave

Family Forming Benefits

401(k) Matching

Personal Device Allowance

Pre-tax Benefits

Lifestyle Wallet

Mental Health Support

Sabbatical Leave

Compensation and Equity

Job summary

Abridge is seeking a Revenue Operations Manager to anchor the PX organization, owning Planhat and Zendesk, and shaping workflows from onboarding to renewal. You will deliver dashboards, provide actionable insights, and collaborate with Sales, Marketing, and Finance to accelerate partner success.

You will partner with post-sale leaders, drive GTM metrics, and build scalable processes to support rapid growth in healthcare AI solutions.

Qualifications

5+ years of experience in Revenue Operations or similar in a SaaS company.
Extensive experience with Salesforce, Planhat (or Gainsight), Zendesk, LMS/CMS.
Strong go-to-market knowledge and metrics across Sales, Marketing, Partner Success.
Direct experience partnering with post-sale leadership (CS, Implementation, Support).
Fluency in post-sale metrics: NRR, retention, adoption, NPS, CSAT, SLA.

Responsibilities

Own the PX tech stack: Planhat and Zendesk admin, health scoring, triggers, SLAs, and integrations.
Design and refine workflows to optimize the full partner lifecycle from deal to renewal.
Develop dashboards and reports delivering real-time insights to leadership.
Support renewal/retention forecasting and revenue-related insights with Finance.
Partner with PX leadership to translate priorities into systems and reporting.