Reverse Logistics I

Astreya; New York (NY); Remote; USD 32,000 - 52,000; Full time

Job summary

Astreya is seeking a detail-oriented Logistics Support Associate for a remote role based in New York. You will support L1 ITAM services for forward and reverse logistics, manage inventory and e-recycling, and handle ticketing with a focus on accuracy and customer service.

You will verify returns, inspect shipments, and coordinate with vendors while maintaining inventory records and contributing to large-scale projects as needed.

Qualifications

• High school diploma or GED required.
• 2+ years’ related experience or training.
• Strong attention to detail and quality standards.
• Ability to learn new software and processes.

Responsibilities

• Support and cross-train into L1 ITAM services for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems and maintain customer service quality.
• Verify deliveries, inspect returns, and report damages or shortages.
• Load/unload shipments and manage warehouse duties as needed.
• Maintain inventory records and assist in large scale projects.

Job description

## Reverse Logistics IApply: Remote, NY: Posted Today: R0017625## **Scope:**Follows established procedures on routine work Requires detailed instructions## **Your Roles and Responsibilities:*** Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.* Assist with inventory, asset management and e-recycling.* Use ticketing systems with a focus on customer service, SOP adherence, and quality.* Use ticketing systems to report individual work accomplishments and to track metrics.* Utilize inventory data management software to maintain inventory accuracy and workflow.* Triage, handle and fulfil customer requests via a web portal and in person as needed.* Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.* Load and unload shipments; loading dock duties as assigned.* Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.* Unbox, stock inventory on shelves, break down packing materials.* Assist in inventory procedures including the actual total count of stock items and spot check as needed.* Perform cleanup duties to maintain the warehouse in a safe and orderly manner.* Contribute to large scale global projects as needed.* Hardware data destruction and collection for e-recycle.* Hardware sanitization and quality checks to ensure hardware reliability and reuse.* Coordination with Third party vendors for executing collection and recycling activities.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.## **Required Qualifications/Skills:*** High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.* High attention to detail and ability to follow other technicians’ direction to ensure quality.* Effectively utilize ticket, inventory, and dispatch management systems.* Determines methods and procedures on new assignments and may coordinate activities of other personnel.* Networks with key contacts outside one’s own area of expertise.* Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.* Strong organizational skills including effective record-keeping and maintenance techniques.* Basic knowledge of computer hardware with the ability to learn new software.* Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.* If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.* Understands policies and objectives of the assigned program and corresponding activities.* Knowledge of health and safety regulations.* Proficient English communication in terms of speaking,writing and reading.