Managed Logistics Associate

TRG; Westlake (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

TRG is seeking a Managed Logistics Associate in Westlake, OH to control costs, drive service excellence, and reduce risk across the repair lifecycle by coordinating with vendors and internal teams.

You will liaison between sales/ops and service vendors, prioritize outsourced repairs, reference manufacturer warranties, coordinate with shipping/receiving, and maintain a clean, organized work area while communicating needs promptly.

Qualifications

• High School Diploma or GED required.
• Previous experience in a warehouse, inventory, or related setting preferred.
• Excellent verbal and written communication skills.
• Must be able to work in a fast-paced environment with strong organizational skills.
• Attention to detail is a must.
• Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.
• Ability to learn basic troubleshooting techniques for handheld devices and some mechanical problem-solving skills.
• Ability to take and pass a background check.

Responsibilities

• Acts as a liaison between TRG sales/operations teams and external service vendors.
• Oversees services on devices that do not get repaired, configured, or serviced internally.
• Responsible for prioritizing outsourced repairs based on several factors.
• Cross references repairs with manufacturer warranty information.
• Works with both shipping and receiving for outsourced/managed logistics devices.
• Monitors incoming/outgoing workflows and communicates labor/equipment needs as necessary.
• Maintain an organized and cleanly work environment.
• Timely communication with vendors and colleagues.
• Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor.

Skills

Multitasking

Customer Service

Communication Skills - Oral/Verbal

Education

High School or better

Job description

Description

The Managed Logistics Associate will enable TRG to control costs, drive service excellence, and mitigate risk to gain increased value from our vendors throughout the repair lifecycle.

Essential Functions

• Acts as a liaison between TRG sales/operations teams and external service vendors.
• Oversees services on devices that do not get repaired, configured, or otherwise serviced internally.
• Responsible for prioritizing outsourced repairs based on several factors.
• Cross references repairs with manufacturer warranty information.
• Works with both shipping and receiving for outsourced/managed logistics devices.
• Monitors incoming/outgoing workflows and communicates labor/equipment needs as necessary.
• Maintain an organized and cleanly work environment.
• Timely communication with vendors and colleagues.
• Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor.

Qualifications

• High School Diploma or GED required.
• Previous experience in a warehouse, inventory, or related setting preferred.
• Excellent verbal and written communication skills.
• Must be able to work in a fast-paced environment with strong organizational skills.
• Attention to detail is a must.
• Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.
• Ability to learn basic troubleshooting techniques for handheld devices and some mechanical problem-solving skills.
• Ability to take and pass a background check.

Performance Requirements

• Must maintain regular and reliable attendance to the satisfaction of management.
• Must be able to operate a computer and other position related technologies.
• Must be able to work flexible hours as needed.
• Must be able to clearly and confidentially communicate with TRG employees, customers, and other stakeholders.
• Must adhere to all TRG Values at all times.

Physical Requirements

• Must be able to remain in a stationary position 75% of the time.
• Must be able to access work locations.
• Must be able to stoop, stand, walk, bend, and stay upright to perform work.
• Must be able to visually read written and digital information.
• Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures.
• Must be able to receive detailed information through oral communication.

Qualifications

Skills

Required

Multitasking

Novice

Customer Service

Novice

Communication Skills - Oral/Verbal

Novice

Education

Required

High School or better.

Experience

Required

2-3 years:

Warehouse Logistics

Equal Opportunity Employer
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