IT Logistics Specialist

FirstCash, Inc.; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FirstCash, Inc. seeks an IT Logistics Specialist to configure, deploy, and maintain IT equipment including POS hardware across US locations. You will manage shipping, receiving, and inventory, and coordinate occasional international logistics as needed.

Responsibilities include setting up devices, applying domain joins, performing diagnostics, and documenting configurations. Some travel and hands-on repairs are required in a fast-paced environment.

Qualifications

• A+ Certification is required.
• Minimum 6 months of hands-on hardware repair experience.
• Strong understanding of electronics and hardware diagnostics.
• Ability to follow detailed manuals and repair documentation.
• Self-motivated with the ability to work independently.
• Excellent attention to detail and follow-up skills.
• Strong time management and ability to prioritize tasks.
• Effective written and verbal communication skills.
• Valid driver's license, auto insurance, and clean driving record.

Responsibilities

• Utilize inventory and ticketing systems to perform device repairs, installations, and configurations.
• Set up laptops, desktops, tablets, phones, and printers with proper cable management.
• Install applications and complete domain joins on Windows, Apple, and Android devices.
• Perform diagnostics, testing, and burn-in procedures on IT and POS hardware.
• Troubleshoot and repair hardware including printers, desktops, and network equipment.
• Create and update configuration files and technical documentation.
• Submit warranty claims for applicable hardware.
• Process inbound shipments and verify serial numbers and origin.
• Package IT/POS equipment for deployment and manage shipments with UPS/FedEx.
• Update ticket statuses in real time and provide shipment tracking/ETA.
• Manage reverse logistics for return, refurbishment, or disposal.
• Maintain inventory using FIFO and perform cycle counts.
• Occasionally travel locally to transport equipment; rare out-of-area travel as needed.
• Assist with vendor invoice review and other duties as assigned.

Skills

A+ Certification

Hardware repair

Electronics diagnostics

Technical documentation

Independent work

Attention to detail

Time management

Written and verbal communication

Driver's license

Education

High school diploma or equivalent

Associate degree or technical training

Job description

Position Summary The IT Logistics Specialist is responsible for configuring, deploying, and maintaining IT equipment, including laptops, desktops, tablets, and point-of-sale (POS) hardware. This role supports the full lifecycle of equipment, from initial setup and deployment to recovery, repair, and reconditioning. The position also oversees shipping, receiving, and inventory management across U.S. locations, with occasional international coordination.
Description
IT Logistics Specialist
Position Summary The IT Logistics Specialist is responsible for configuring, deploying, and maintaining IT equipment, including laptops, desktops, tablets, and point-of-sale (POS) hardware. This role supports the full lifecycle of equipment, from initial setup and deployment to recovery, repair, and reconditioning. The position also oversees shipping, receiving, and inventory management across U.S. locations, with occasional international coordination.
Key Responsibilities

• Utilize inventory and ticketing systems to perform device repairs, installations, and configurations with accuracy and efficiency
• Set up laptops, desktops, tablets, phones, and printers, ensuring proper cable management and organization
• Install applications and complete domain joins on Windows, Apple, and Android devices
• Perform diagnostics, testing, and burn-in procedures on IT and POS hardware
• Troubleshoot and repair a wide range of hardware, including printers, desktops, laptops, network equipment, mobile devices, and more
• Create and update configuration files and technical documentation
• Submit warranty claims for applicable hardware
• Clean, prepare, and restore equipment following repair or testing
• Process inbound shipments, verifying serial numbers and identifying origin
• Configure and package IT/POS equipment for deployment
• Fulfill work orders by preparing shipments using UPS and FedEx systems
• Update ticket statuses in real time and provide shipment tracking and ETA details
• Manage reverse logistics, ensuring timely return, refurbishment, or disposal of non-functioning equipment
• Properly package hardware for storage or shipment
• Perform cycle counts to maintain accurate inventory levels
• Assist with vendor invoice review as needed
• Maintain inventory using FIFO (First In, First Out) practices
• Occasionally travel locally to transport equipment, with rare out-of-area travel as needed
• Perform other duties as assigned

Physical Requirements

• Frequent use of hand tools (50-75%)
• Occasional operation of pallet stackers
• Ability to stand or walk for extended periods (up to 75%)
• Ability to lift/carry up to 40 lbs. unassisted (up to 75%)
• Assist with team lifts for heavier items (less than 25%)
• Occasional bending, reaching, crawling, and climbing
• Minimal sitting (less than 25%)
• Occasional use of standard cleaning agents

Minimum Qualifications

• High school diploma or equivalent required; additional technical education preferred
• A+ Certification required
• Associate degree or technical training preferred
• Minimum 6 months of hands-on hardware repair experience
• Strong understanding of electronics and hardware diagnostics
• Ability to follow detailed technical manuals and repair documentation
• Self-motivated with the ability to work independently
• Strong attention to detail and follow-up skills
• Effective written and verbal communication skills
• Ability to stay focused and organized in a fast-paced, high-volume environment
• Strong time management skills with the ability to prioritize multiple tasks
• Ability to operate a pallet stacker within 3 months of hire
• Valid driver’s license, auto insurance, and clean driving record required
• Ability to quickly learn company operations and business needs