IT Recovery Specialist

ASM Research, Inc.; Fairfax (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

ASM Research, Inc. seeks an IT asset and inventory coordinator to support the PLAID team by recovering equipment and tracking inventory across the lifecycle.

Responsibilities include maintaining the termination process in ServiceNow, handling returns and shipping, inspecting equipment for damage, and decommissioning hardware for recycling or donation. The role requires strong communication and customer service skills, proficiency with Microsoft Office and SharePoint, and the ability to lift up

Qualifications

• High school diploma or GED required; associates degree preferred.
• 2-5 years of Information Technology experience.

Responsibilities

• Maintain termination processes in ServiceNow and keep ticket statuses up to date.
• Manage actions for ticket statuses: shipping boxes, certified letters, returns, and reporting.
• Inspect returned equipment for damage and escalate non-standard wear.
• Decommission old hardware for recycling or donation.
• Assist users with equipment returns during upgrades or role changes.
• Ensure all equipment is properly assigned or unassigned in the inventory system.
• Maintain compliance with team delivery policies and procedures.
• Provide backup receiving support and imaging for IT equipment.
• Answer calls on the return equipment hotline.
• Maintain stock of shipping materials and build boxes as needed.
• Provide shipping assistance for machine deployments.
• Handle IT tickets related to peripheral replacement when assigned.
• May suggest service improvements.

Skills

Strong communication

Customer service

Inventory management

IT asset management

Shipping coordination

Education

High School Diploma or GED

Associates degree

Tools

Microsoft Office

SharePoint

Job description

Responsible for the recovery of equipment and peripherals, and tracking of inventory for the Purchasing, Lifecycle, Asset Management, Inventory, Deployments (PLAID) team.

• Maintains the termination process in ServiceNow, ensuring all ticket statuses are up to date with relevant information.
• Maintains the actions needed for the different status of the tickets, examples: sending boxes as needed, sending certified letters, following up on boxes being returned, opening returned boxes, checking in equipment, creating security incidents, and closing out tickets when machines are lost with the proper status for reporting.
• Inspects equipment for damage on return, sorts it appropriately and elevates to manager if anything outside of normal wear and tear is found.
• Decommissions old hardware equipment and peripherals as required for recycling or donation.
• Helps users with return of equipment outside of termination in cases such as upgrades or role changes.
• Ensures all equipment is properly assigned or unassigned in the inventory system.
• Maintains compliance with policies, processes and procedures governing team deliveries.
• Provides backup receiving support of IT equipment, and imaging support when needed.
• Answers calls for the return equipment hotline.
• Maintains the stock of shipping materials and builds boxes as needed.
• Provides shipping assistance for machine deployments.
• Responsible for IT tickets related to peripheral replacement when assigned.
• May make proactive suggestions for service improvements.

Minimum Qualifications

• High School Diploma or GED; Associates degree.
• 2-5 years of experience in Information Technology.

Other Job Specific Skills

• Must have strong communication skills.
• Exceptional customer service skills.
• Actively looks for ways to help people in the most efficient manner.
• Technically inclined with working knowledge of Microsoft Office and Share point
• Position involves frequent bending, moving, lifting, and carrying material weighing up to 50 pounds.
• Ability and inclination to learn quickly in a fast-changing environment.