Reverse Logistics Account Manager: Lead SLA Success

Apply now!; Minor Lane Heights (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability pay

401(k) with match

PTO & holidays

Flexible Spending Accounts

Voluntary benefits

Employee Assistance Program

Tuition reimbursement

Scholarships

Training

Job summary

Arvato is a leading global 3PL provider specializing in supply chain management and e-commerce. We seek an experienced Reverse Logistics Account Manager to oversee a team, ensure SLA attainment, and strengthen client relations across multiple sectors.

You will drive operational excellence, manage client communications, and collaborate with stakeholders to align objectives with business goals. Join a team that values collaboration, growth, and impact.

Qualifications

• B.A. or B.S. degree or equivalent work experience.
• Minimum five years Customer Service Management/Account Management experience.
• Must be able to work in a demanding, problem solving oriented environment.
• Must be assertive, analytical and able to establish priorities.
• Customer Service Management/Account Management/Reverse Logistics experience in a Supply Chain environment preferred.
• Advanced Excel skill preferred.
• Good working knowledge of SAP preferred.
• Strong analytical skills preferred.

Responsibilities

• Lead, hire, train and evaluate a team of Client Service Representatives, ensuring motivation, recognition and coaching to deliver high quality service.
• Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs.
• Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
• Establish and maintain well-coordinated internal relationships with key decision makers across the organization, ensuring alignment on client needs and business goals.
• Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Skills

Team leadership

Analytical skills

Excel advanced

SAP knowledge

Customer service management

Relationship management

Problem solving

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Arvato is a leading global 3PL provider specializing in supply chain management and e-commerce. We seek an experienced Reverse Logistics Account Manager to oversee a team, ensure SLA attainment, and strengthen client relations across multiple sectors.

You will drive operational excellence, manage client communications, and collaborate with stakeholders to align objectives with business goals. Join a team that values collaboration, growth, and impact.