Reverse Logistics Specialist

Apply now!; Minor Lane Heights (KY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match up to 6%

Paid Time Off

Flexible Spending Accounts

Tuition reimbursement

Employee Assistance Program

Job summary

Arvato is seeking a Reverse Logistics Specialist to manage customer accounts and ensure SLAs are met, supporting the Account Manager with data and problem-solving for both international and domestic clients.

You will oversee order management, inventory updates, status reporting, and collaborate with operations to drive process improvements and deliver logistics excellence, with opportunities to grow in a collaborative environment.

Qualifications

• Two years of customer service experience.
• Microsoft Office experience; Excel required.
• High School Diploma or equivalent; college degree preferred.
• Initiative and flexibility in a fast-paced environment.
• PowerPoint and Power BI experience.
• 3PL/Supply Chain/Logistics experience preferred.

Responsibilities

• Manage customer accounts and ensure SLAs are met.
• Prepare status reports and modify schedules.
• Assist Account Manager with data, advice and problem-solving.
• Handle order management, inventory updates and customer support for international and domestic clients.
• Communicate with customers on order status and delivery dates.
• Oversee reports for client, management and internal communications.
• Support process improvements and departmental documentation.
• Participate in business reviews with the customer.
• Work with operations to meet program requirements.

Skills

Customer service

Microsoft Office

Excel

PowerPoint

Power BI

Communication

Time management

Multi-tasking

Independent work

Team collaboration

Analytical ability

Organizational skills

Education

High school diploma

Tools

SAP

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.

Job Description

The Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Your Tasks

Inventory Management & Control:

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.

Process Optimization & Documentation:

• Continuous involvement and support with departmental process improvements

Business Reviews & Client Consultation:

• Participate in business reviews with the customer.

Operational Leadership & Oversight

• Work closely with operations to ensure program requirements are met.

Qualifications

• At least two years of Customer Service Experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
• High School Diploma or equivalent, but college degree, preferred
• Must display initiative and flexibility to work in a fast-paced, changing environment
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience, preferred
• SAP knowledge, a plus
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills
• Effective management of time and multi-tasking
• Ability to work independently and with others

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.