Revenue Transformation Architect

Tech Sales Jobs; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation time

Paid parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Commercial Revenue Architect to act as a strategic partner to customers, guiding executives and operational teams to drive revenue with Gong’s AI Operating System. You will architect workflows, accelerate adoption, and realize business results across the entire revenue lifecycle.

You will map processes to AI-driven workflows, lead change initiatives, measure ROI, and own renewal/expansion strategies while collaborating with Sales, Product, Support and Marketing to deliver an

Qualifications

• Must be located within one of our hubs and in a commutable distance to an office (Preference in San Francisco).
• 1-3+ years preferred experience in a customer facing role ie. customer success, account management, implementation, consulting, or similar at a B2B SaaS company.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Excellent communication, negotiation, and presentation skills.
• Data-driven mindset with a focus on delivering measurable outcomes.
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture
• Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

Responsibilities

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
• Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Skills

Communication skills

Negotiation

Presentation

Data-driven

Customer-centricity

Growth mindset

Coachable

Job description

Gong is seeking a Commercial Revenue Architect to act as a strategic partner to customers, guiding executives and operational teams to drive revenue with Gong’s AI Operating System. You will architect workflows, accelerate adoption, and realize business results across the entire revenue lifecycle.

You will map processes to AI-driven workflows, lead change initiatives, measure ROI, and own renewal/expansion strategies while collaborating with Sales, Product, Support and Marketing to deliver an