Revenue Processing Specialist I - Customer Payments

PNM Resources, Inc.; Albuquerque (NM); On-site; USD 40,000 - 64,000; Full time

Job summary

PNM Resources, Inc. in Albuquerque, NM, is seeking a CX Revenue Processing Specialist I to handle daily customer payments for multiple clients, balancing and researching discrepancies.

You will post payments, process returns, and support SOX compliance with accuracy and timeliness. Under limited supervision you will work with various payment channels, assist with special programs like GNF and LIHEAP, and collaborate with treasury and accounting teams to ensure proper transaction recording and

Qualifications

• High school diploma or GED with 3–4 years related experience or equivalent.
• Ability to deal professionally with customers, vendors, and colleagues.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Post payments and process returns for multiple clients.
• Research payment discrepancies and support SOX balancing.
• Coordinate with treasury and accounting to ensure accurate transaction recording.

Skills

Customer service

Attention to detail

Analytical thinking

Communication

Teamwork

Education

High School Diploma or GED

Tools

CIS Banner

InContact

SharePoint

Microsoft Office

Job description

PNM Resources, Inc. in Albuquerque, NM, is seeking a CX Revenue Processing Specialist I to handle daily customer payments for multiple clients, balancing and researching discrepancies.

You will post payments, process returns, and support SOX compliance with accuracy and timeliness. Under limited supervision you will work with various payment channels, assist with special programs like GNF and LIHEAP, and collaborate with treasury and accounting teams to ensure proper transaction recording and