Revenue Ops Leader: AI-Driven Forecasting

Bedford Freeman & Worth Pub Grp LLC; Austin (TX); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Company bonus plan

Medical insurance

401(k) retirement plan

Paid time off

Mental health support

Job summary

Macmillan Learning is hiring a Director of Revenue Operations to lead the data, tools, and processes behind Sales and Customer Success across Higher Education and High School. You will shape the operating model, forecasting, territory planning, and governance to enable scalable revenue growth.

This remote-first role emphasizes AI and automation, cross-functional collaboration with Product and Technology, vendor management, and a clear vision for the function over the next 1–3 years.

Qualifications

• 8-10+ years in revenue operations, sales ops, or related analytical/operational role in EdTech, publishing, or SaaS
• A college degree or equivalent professional experience
• Track record of leading complex cross-functional programs spanning Sales, Customer Success, and Technology
• Demonstrated experience applying AI and automation to modernize revenue operations and drive adoption
• Expertise in Salesforce.com and data-driven business process improvement including forecasting, KPI reporting, and territory-planning infrastructure
• Proven ability to define business outcomes, lead automation efforts, and scale operational programs
• Excellent leadership, communication, and stakeholder influence skills
• Comfort leading through ambiguity and driving alignment across multiple priorities

Responsibilities

• Define and own the reporting framework, KPI dashboards, and analytics for Sales and Customer Success performance.
• Own the data, tools, and infrastructure behind revenue forecasting, including pipeline visibility, forecast modeling, and reporting.
• Set and govern data quality across CRM and revenue systems to support accurate reporting and forecasting.
• Define and continuously improve the operating model, processes, systems, and workflows across the revenue lifecycle.
• Lead annual go-to-market planning, including territory design, headcount modeling, and compensation inputs.
• Manage the Associate Director and team, plus future Revenue Operations hires, setting priorities and standards.
• Own vendor contract terms, pricing, and SLA negotiation.
• Define a long-term vision for Revenue Operations and evolve its mandate, structure, and metrics with leadership.
• Drive AI and automation initiatives from idea to implementation across revenue operations.
• Partner with Product and Technology to define required systems and automation, ensuring delivery.
• Evaluate tools and platforms with ROI focus, including Groove and Sales Elevate.

Skills

Revenue operations

Sales operations

AI and automation in revenue ops

Salesforce.com

Forecasting & KPI reporting

Cross-functional leadership

Data-driven decision making

Strategic planning

Education

Bachelor's degree or equivalent

Tools

Groove

Sales Elevate

Gong

Clozd

Job description

Macmillan Learning is hiring a Director of Revenue Operations to lead the data, tools, and processes behind Sales and Customer Success across Higher Education and High School. You will shape the operating model, forecasting, territory planning, and governance to enable scalable revenue growth.

This remote-first role emphasizes AI and automation, cross-functional collaboration with Product and Technology, vendor management, and a clear vision for the function over the next 1–3 years.