Revenue Operations Director — AI-Driven Growth (Remote)

Macmillan Learning; Austin (TX); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Company bonus plan

Medical insurance

401(k) retirement plan

Paid time off

Headspace mental health

Job summary

Macmillan Learning seeks a Director of Revenue Operations to shape the strategic and operational backbone of the Sales and Customer Success orgs across Higher Education and High School. You’ll own the operating model, forecasting infrastructure, territory planning, and the tech stack that powers revenue teams.

In this role, AI and automation are central as you move processes toward scalable, data-driven workflows.

Qualifications

• 8-10+ years in revenue operations, sales operations, or related analytical/operational role, preferably in EdTech, publishing, or SaaS
• A college degree or equivalent professional experience
• A track record of leading complex cross-functional programs spanning Sales, Customer Success, and Technology
• Demonstrated experience applying AI and automation to modernize revenue operations, driving adoption
• Expertise in Salesforce.com and data-driven business process improvement, including forecasting and KPI reporting
• Proven ability to define business outcomes, lead automation efforts, and scale operational programs
• Excellent leadership, communication, and stakeholder influence skills
• Comfort leading through ambiguity and driving alignment across multiple priorities

Responsibilities

• Define and own the reporting framework, KPI dashboards, and analytics for Sales and Customer Success performance
• Own the data, tools, and infrastructure behind revenue forecasting, including pipeline visibility and forecast modeling
• Set and own data quality and governance standards across CRM and revenue systems
• Define and continuously improve the operating model, processes, systems, and workflows across the revenue lifecycle
• Lead go-to-market planning, including territory design, headcount modeling, and compensation input
• Manage the Associate Director and team, and set priorities with leadership
• Own vendor terms, pricing, and SLA negotiation
• Define a long-term vision for Revenue Operations with leadership
• Drive AI and automation initiatives from idea to implementation
• Partner with Product and Technology to define required systems and automation
• Evaluate tools and platforms with ROI focus, including Groove and Sales Elevate

Skills

Revenue operations

Sales operations

AI in rev ops

Forecasting

Salesforce

Data analytics

Leadership

Stakeholder management

Education

College degree

Tools

Salesforce.com

Groove

Sales Elevate

Job description

Macmillan Learning seeks a Director of Revenue Operations to shape the strategic and operational backbone of the Sales and Customer Success orgs across Higher Education and High School. You’ll own the operating model, forecasting infrastructure, territory planning, and the tech stack that powers revenue teams.

In this role, AI and automation are central as you move processes toward scalable, data-driven workflows.