Revenue Ops Analyst - Hybrid Support & Process Optimization

Planet Group; Lehi (UT); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Planet Group in Lehi, Utah, is seeking a Revenue Operations Analyst to support Sales and Customer Success through a ticket-based model. This 6-month contract role will triage, root-cause analyze, and collaborate with cross-functional teams to improve processes and drive operational excellence.

The ideal candidate has 1–2 years in customer-facing or operational roles, strong communication, and the ability to troubleshoot independently. Hybrid work with in-office Tuesdays and Wednesdays.

Qualifications

• 1-2+ years in a customer-facing, operational, support, or systems-focused role.
• Strong written and verbal communication; explains technical concepts to non-technical audiences.
• Able to troubleshoot independently with sound judgment.
• Excellent organization, prioritization, and problem-solving abilities.
• Ability to learn new systems, tools, and processes quickly.
• Customer-focused with strong attention to detail and accountability.
• SaaS experience preferred.

Responsibilities

• Triage, troubleshoot, and resolve internal GTM operational tickets within SLA.
• Primary contact for process, system, and operational inquiries from sales and post-sales teams.
• Investigate root causes and apply solutions per guidelines and business processes.
• Provide proactive updates to stakeholders throughout the ticket lifecycle.
• Identify workflow gaps and propose process improvements.
• Collaborate with Revenue Operations, Sales, Customer Success, and Systems on initiatives.
• Assist with system enhancements, user support, data quality, and process documentation.
• Build trusted partnerships delivering high-quality internal customer experience.

Skills

Customer-facing

Operational role

Systems-focused

Communication

Troubleshooting

Organization

Problem solving

Learning agility

Attention to detail

Accountability

Education

Bachelor's degree or equivalent

Job description

Planet Group in Lehi, Utah, is seeking a Revenue Operations Analyst to support Sales and Customer Success through a ticket-based model. This 6-month contract role will triage, root-cause analyze, and collaborate with cross-functional teams to improve processes and drive operational excellence.

The ideal candidate has 1–2 years in customer-facing or operational roles, strong communication, and the ability to troubleshoot independently. Hybrid work with in-office Tuesdays and Wednesdays.