Hybrid Revenue Operations Leader: Post-Sales Growth

Weave; Lehi (UT); Hybrid; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Weave in Lehi, Utah is seeking a Director of Revenue Operations to lead planning, forecasting, and reporting for Post-Sales teams, spanning Onboarding and Customer Success, while managing and mentoring two analysts.

You will partner cross-functionally to diagnose bottlenecks, improve onboarding efficiency, and drive operational excellence, including workforce planning, dashboards, KPIs, and RevOps tech alignment.

Qualifikationen

• 10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization.
• Bachelor's degree from an accredited college or university (MBA preferred)
• Proven track record of developing and executing successful planning, forecasting, and reporting strategies
• Strong leadership and communication skills, with the ability to work effectively with executives, senior leaders, analysts, and cross-functional teams
• Experience with performance metrics, reporting, and CRM tools (Salesforce preferred)
• Ability to analyze and diagnose bottlenecks in processes and systems to improve operational efficiency
• Strategic thinker with a hands-on approach to coaching and mentoring
• Comfortable working in a fast-paced, high-growth environment

Aufgaben

• Operational Excellence & Strategy: Establish scalable processes, systems, and operating models across Onboarding, Customer Success, and Customer Education to boost efficiency, retention, and growth.
• Performance Frameworks & Analytics: Build KPIs, reporting dashboards, and forecasting models to track account health, implementation speed, throughput, and capacity targets.
• Customer Journey Optimization: Analyze customer touchpoints, handoffs, and technical workflows to eliminate bottlenecks and accelerate time-to-value.
• Workforce & Capacity Planning: Direct organizational design, headcount models, role definitions, and resource allocation across the post-sale ecosystem.
• Cross-Functional Transformation: Partner with Product, Sales Ops, BI, HR, and Finance to align cross-departmental priorities and execute key change initiatives.
• Tech Stack & Compensation Alignment: Evaluate and implement RevOps technology, AI automation, and team incentive programs that drive productivity and align with business objectives.

Kenntnisse

Leadership

Forecasting

Analytics

Cross-functional collaboration

Communication

Problem solving

Ausbildung

Bachelor's degree

MBA preferred

Tools

Salesforce

Jobbeschreibung

Weave in Lehi, Utah is seeking a Director of Revenue Operations to lead planning, forecasting, and reporting for Post-Sales teams, spanning Onboarding and Customer Success, while managing and mentoring two analysts.

You will partner cross-functionally to diagnose bottlenecks, improve onboarding efficiency, and drive operational excellence, including workforce planning, dashboards, KPIs, and RevOps tech alignment.