Revenue Operations Analyst

Planet Group; Lehi (UT); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Planet Group in Lehi, Utah, is seeking a Revenue Operations Analyst to support Sales and Customer Success through a ticket-based model. This 6-month contract role will triage, root-cause analyze, and collaborate with cross-functional teams to improve processes and drive operational excellence.

The ideal candidate has 1–2 years in customer-facing or operational roles, strong communication, and the ability to troubleshoot independently. Hybrid work with in-office Tuesdays and Wednesdays.

Qualifications

• 1-2+ years in a customer-facing, operational, support, or systems-focused role.
• Strong written and verbal communication; explains technical concepts to non-technical audiences.
• Able to troubleshoot independently with sound judgment.
• Excellent organization, prioritization, and problem-solving abilities.
• Ability to learn new systems, tools, and processes quickly.
• Customer-focused with strong attention to detail and accountability.
• SaaS experience preferred.

Responsibilities

• Triage, troubleshoot, and resolve internal GTM operational tickets within SLA.
• Primary contact for process, system, and operational inquiries from sales and post-sales teams.
• Investigate root causes and apply solutions per guidelines and business processes.
• Provide proactive updates to stakeholders throughout the ticket lifecycle.
• Identify workflow gaps and propose process improvements.
• Collaborate with Revenue Operations, Sales, Customer Success, and Systems on initiatives.
• Assist with system enhancements, user support, data quality, and process documentation.
• Build trusted partnerships delivering high-quality internal customer experience.

Skills

Customer-facing

Operational role

Systems-focused

Communication

Troubleshooting

Organization

Problem solving

Learning agility

Attention to detail

Accountability

Education

Bachelor's degree or equivalent

Job description

Revenue Operations Analyst
Contract
Duration: 6 Months (Potential Extension/Conversion)
Pay Rate: $20-$28/hr
Industry: SaaS / Technology
Location: Lehi, UT
Work Arrangement: Hybrid (In Office Tuesdays & Wednesdays)

Job Description

The Revenue Operations Analyst will be a key member of the GTM Systems & Operations team, responsible for supporting internal Sales and Customer Success organizations through a ticket-based support model. This individual will take ownership of operational requests, investigate root causes, resolve issues efficiently, and collaborate with cross-functional teams to improve processes and drive operational excellence.

Successful candidates are naturally curious, customer-focused problem solvers who can build strong relationships with stakeholders, navigate ambiguity, and continuously look for ways to improve workflows and team effectiveness.

Key Responsibilities

• Triage, troubleshoot, and resolve internal GTM operational tickets while meeting established SLA requirements
• Serve as a primary point of contact for process, system, and operational inquiries from sales and post-sales teams
• Investigate root causes of issues and determine appropriate solutions using established guidelines and business processes
• Communicate proactively with stakeholders throughout the ticket lifecycle to provide updates and ensure resolution
• Identify gaps in current workflows and recommend process improvements when standard procedures do not fit a situation
• Collaborate with Revenue Operations, Sales, Customer Success, and Systems teams to support business initiatives and operational projects
• Assist with system enhancements, user support, data quality efforts, and process documentation
• Build trusted partnerships with stakeholders while delivering a high-quality internal customer experience

Qualifications

• 1-2+ years of experience in a customer-facing, operational, support, or systems-focused role
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences
• Demonstrated ability to troubleshoot issues independently and exercise sound judgment
• Excellent organization, prioritization, and problem-solving abilitiesAbility to learn new systems, tools, and processes quickly
• Customer-focused mindset with strong attention to detail and accountability
• Bob's degree or equivalent practical experience preferred
• Experience supporting SaaS organizations strongly preferred