Revenue Operations Manager, Sales Ops

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

US holidays

Home office stipend

401(k)

Parental leave

In-person meetups

Hubs: SF, Toronto

Job summary

Ladders is seeking a Revenue Operations Manager, Sales Ops to join a leader in the Legal & Accounting space. The role will shape the operational backbone of Sales by improving workflows, strengthening performance management, and enabling better decision-making across the go-to-market organization.

You will partner closely with Sales leadership and GTM Systems to translate business needs into scalable processes, reporting, and data standards.

Qualifications

• 10+ years of Revenue Operations or related GTM ops experience, preferably in high-growth B2B SaaS.
• Strong understanding of Sales workflows, pipeline generation and funnel conversion.
• Proven ability to build reporting frameworks and leadership metrics.
• Experience redesigning processes and driving adoption of new workflows.

Responsibilities

• Own and enhance the operational framework for Sales, focusing on workflows and performance management.
• Map and redesign workflows to eliminate friction and improve efficiency.
• Define and build core metrics and reporting frameworks for Sales performance.
• Establish data quality and process adherence standards with GTM Systems.
• Serve as a strategic partner to Sales leadership, translating data into actionable insights.
• Manage operational changes related to processes, systems, and go-to-market strategies.
• Collaborate with Sales leadership to improve onboarding and training experiences for new hires.

Skills

Sales workflows

Pipeline generation

Funnel conversion

Reporting frameworks

Data-driven insights

Tools

Salesforce

Job description

For our client, we are seeking a Revenue Operations Manager, Sales Ops to join the team of a leader in the Legal & Accounting space.

This role will shape the operational backbone of Sales by improving workflows, strengthening performance management, and enabling better decision-making across the go-to-market organization. You will partner closely with Sales leadership and GTM Systems to translate business needs into scalable processes, reporting, and data standards. The position is highly cross-functional and will help drive efficiency, adoption, and consistent execution across the sales motion.

Location: Remote

Compensation: $120,000 - $145,000 annually

Responsibilities

• Own and enhance the operational framework for Sales, focusing on workflows and performance management.
• Map and redesign workflows to eliminate friction and improve efficiency.
• Define and build core metrics and reporting frameworks for Sales performance.
• Establish data quality and process adherence standards in collaboration with GTM Systems.
• Serve as a strategic partner to Sales leadership, translating data into actionable insights.
• Manage operational changes related to processes, systems, and go-to-market strategies.
• Collaborate with Sales leadership to improve onboarding and training experiences for new hires.

Qualifications

• 10+ years of experience in Revenue Operations or a related GTM operations function, preferably in high-growth B2B SaaS.
• Strong understanding of Sales workflows, including pipeline generation and funnel conversion.
• Deep familiarity with Salesforce and related GTM systems, with the ability to translate business needs into technical requirements.
• Proven ability to build reporting frameworks and performance metrics for leadership.
• Experience redesigning processes and driving adoption of new workflows.

Benefits

• Choice of medical, dental, and vision insurance plans for employees and their families.
• Additional insurance options for life, accident, or critical illness.
• Flexible paid time off and sick leave, along with short-term and long-term disability.
• 10 US observed holidays and Canadian statutory holidays by province.
• Home office stipend to support remote work.
• 401(k) for US employees and RRSP for Canadian employees.
• Paid parental leave for new parents.
• Local in-person meet-up program to foster team connections.
• Hubs located in San Francisco and Toronto.

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.