Revenue Operations Manager

PLAUD.AI; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading AI-native company in San Francisco is looking for a Revenue Operations Manager. This role involves optimizing sales processes, managing CRM systems, and enhancing team productivity through automation and data governance. Applicants should have over 3 years of experience in SaaS revenue operations, particularly with CRM implementation.

Qualifications

• 3+ years of SaaS revenue operations or related experience.
• Strong technical skills with Salesforce.
• Experience with sales engagement and revenue intelligence platforms.

Responsibilities

• Design and implement lead lifecycle framework in CRM.
• Establish data governance standards for tracking.
• Build and maintain automation workflows to improve productivity.

Skills

Sales Operations

CRM Implementation

Process Optimization

Automation Development

Analytical Skills

Tools

Salesforce

Job description

Location: San Francisco, California

ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.

We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.

Visit https://www.plaud.ai to learn more.

WHY JOIN US

• Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.

• Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.

• Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth.

• 10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $220 million run rate, with expectations for even greater expansion in 2025.

• Proven Product-Market Fit: Over 700,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.

• New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.

• Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.

ABOUT THE ROLE

As the Revenue Operations Manager at Plaud for Business, you'll be the architect of our go-to-market systems and processes, ensuring our revenue teams operate with maximum efficiency and effectiveness. You'll build the infrastructure that enables seamless customer journeys from initial product adoption through enterprise expansion, with clean data flows and automated processes that reduce friction and provide actionable insights to drive growth decisions.

WHAT YOU WILL DO

• Design and implement a unified lead lifecycle framework in our CRM that connects product usage signals with sales activities

• Establish data governance standards and processes to ensure accurate tracking and reporting across the revenue funnel

• Build and maintain automation workflows that streamline repetitive tasks and improve team productivity

• Create comprehensive dashboards and reports that provide real-time visibility into sales performance and pipeline health

• Partner with Product, Marketing, and Sales teams to optimize processes for lead routing, opportunity management, and customer handoffs

• Implement and manage sales technology stack, including CRM, sales engagement, and revenue intelligence tools

• Conduct regular audits of data quality and implement corrective measures as needed

• Provide training and enablement for revenue teams on systems, processes, and best practices

• Collaborate with Finance on forecasting and revenue recognition processes

WHAT YOU WILL BRING

• 3+ years of SaaS revenue operations, sales operations, or related experience

• Strong technical skills with experience implementing and administering CRM systems (Salesforce)

• Experience with sales engagement and revenue intelligence platforms

• Demonstrated success in process optimization and automation development

• Strong analytical skills with the ability to translate data into actionable insights

• Experience creating and managing dashboards and reports

• Understanding of PLG business models and how they integrate with enterprise sales motions

• Excellent project management and cross-functional collaboration skills

• Process-oriented mindset with exceptional attention to detail