Revenue Operations Lead, Membership & Growth

Chicago Public Media; Chicago (IL); Hybrid; USD 70,000 - 97,000; Full time

Job summary

Chicago Public Media is seeking a Revenue Operations Lead to manage governance and performance infrastructure supporting our membership revenue engine across WBEZ, Sun-Times, Vocalo, and future platforms.

You will partner with Enterprise Systems, Insights, Product, Marketing, Development, and Membership leadership to ensure data integrity, accurate reporting, and scalable operations across channels and audiences.

Qualifications

• Experience managing CRM governance, operational workflows, and revenue operations within membership, subscription, or audience-based organizations
• Strong understanding of audience segmentation, attribution frameworks, and revenue reporting methodologies
• Experience designing scalable operational systems and governance processes
• Strong analytical, operational, and process management capabilities
• Ability to translate operational complexity into scalable workflows and governance frameworks
• Experience working across CRM, payment, reporting, and revenue operations systems
• Strong attention to detail and commitment to operational accuracy and data integrity
• Ability to translate operational complexity into scalable workflows and governance frameworks

Responsibilities

• Own the governance of audience data, segmentation structures, and CRM business rules across Membership
• Define and maintain audience segments, lifecycle stages, donor classifications, and revenue categories
• Establish standards for audience targeting, suppression logic, segmentation accuracy, and operational consistency
• Maintain documentation and policies that guide CRM and audience usage across teams
• Conduct operational audits across audience setup, targeting logic, and lifecycle configuration
• Coordinate audience governance standards across Membership and Development workflows
• Partner with Enterprise Systems to ensure CRM structures align with governance standards
• Establish standards that support accurate and scalable acquisition and lifecycle execution across Membership
• Validating audience setup, suppression logic, tracking configuration, and operational readiness prior to launch
• Maintaining governance protocols, operational standards, and execution frameworks across membership activities
• Ensuring acquisition and lifecycle initiatives follow segmentation, attribution, and communication policies
• Identifying operational risks, inconsistencies, and workflow gaps before audience-facing deployment
• Support scalable execution across channels, platforms, and audience touchpoints
• Own the business governance layer for membership reporting, attribution methodology, and revenue validation
• Defining revenue classifications, attribution standards, and reporting methodologies across channels
• Standardizing campaign naming conventions, tracking structures, and operational reporting practices
• Validating reporting accuracy and ensuring alignment between reporting and revenue
• Partnering with Insights to support dashboards, forecasting, cohort analysis, and performance reporting
• Maintain trusted reporting standards and business definitions across Membership
• Identifying reporting discrepancies, operational inconsistencies, and revenue tracking gaps
• Oversee donation platform and payment vendor performance to ensure reliability, scalability, and alignment with organizational goals

Skills

CRM governance

Audience segmentation

Revenue operations

Data integrity

Cross-functional collaboration

Operational governance

Vendor management

Analytics & reporting

Job description

Chicago Public Media is seeking a Revenue Operations Lead to manage governance and performance infrastructure supporting our membership revenue engine across WBEZ, Sun-Times, Vocalo, and future platforms.

You will partner with Enterprise Systems, Insights, Product, Marketing, Development, and Membership leadership to ensure data integrity, accurate reporting, and scalable operations across channels and audiences.