Revenue Operations Lead — Membership Growth

Chicago Public Media Inc; Chicago (IL); Presencial; USD 70.000 - 97.000; Jornada completa

Descripción de la vacante

Chicago Public Media is seeking a Revenue Operations Lead to manage the CRM governance, audience segmentation, and revenue reporting across the organization’s membership programs. You will design scalable operational systems, coordinate cross‑functional teams, and partner with Enterprise Systems to ensure data integrity and governance across WBEZ, Sun‑Times, and Vocalo platforms.

The role emphasizes governance, attribution standards, and reliable revenue reporting, with a focus on scalable

Formación

• Experience managing CRM governance, operational workflows, and revenue operations within membership, subscription, or audience‑based organisations.
• Strong understanding of audience segmentation, attribution frameworks, and revenue reporting methodologies.
• Experience designing scalable operational systems and governance processes.
• Strong analytical, operational, and process management capabilities.
• Ability to establish and enforce operational standards across cross‑functional teams.
• Experience working across CRM, payment, reporting, and revenue operations systems.
• Strong attention to detail and commitment to operational accuracy and data integrity.
• Ability to translate operational complexity into scalable workflows and governance frameworks.

Responsabilidades

• Audience governance: define and maintain segments, lifecycle stages, and donor classifications.
• Operational readiness: validate setup, tracking, and readiness prior to launch.
• Reporting & revenue integrity: standardize classifications and ensure accurate revenue reporting.
• Revenue infrastructure & vendor governance: manage vendor performance and governance standards.
• Operational governance: standardise frameworks across Growth & Acquisition and Lifecycle teams.
• Revenue operations accountability: ensure trusted reporting and cross‑team coordination.

Conocimientos

CRM governance

Audience segmentation

Revenue reporting

Data analysis

Operational governance

Cross-functional collaboration

Process management

CRM systems

Vendor governance

Herramientas

CRM platforms

Payment platforms

Reporting tools

Descripción del empleo

Chicago Public Media is seeking a Revenue Operations Lead to manage the CRM governance, audience segmentation, and revenue reporting across the organization’s membership programs. You will design scalable operational systems, coordinate cross‑functional teams, and partner with Enterprise Systems to ensure data integrity and governance across WBEZ, Sun‑Times, and Vocalo platforms.

The role emphasizes governance, attribution standards, and reliable revenue reporting, with a focus on scalable