Revenue Operations Executive — Forecasting & Implementation

One Call; Madison (WI); Remote; USD 180,000 - 260,000; Full time

Job summary

One Call seeks a dynamic Vice President of Sales Operations to lead the operational engine behind the commercial organization. This executive will own onboarding, client reporting, Salesforce governance, process improvement, and forecasting to enable sales leadership to forecast and manage revenue with confidence.

Reporting to the Chief Commercial Officer, the role consolidates five critical functions under unified leadership, bridging gaps between sales and operations and delivering a single

Qualifications

• Bachelor's degree in business, finance, healthcare administration, analytics, or a related field.
• Ten or more years of progressive experience in sales operations, revenue operations, or commercial strategy.
• Five or more years of people leadership experience, including demonstrated experience leading managers or directors.
• Direct experience owning or heavily influencing Salesforce as a business system.
• Experience in forecasting processes with accountability for accuracy to executive leadership.
• Experience owning client implementation or onboarding functions in a B2B services environment.
• Strong analytical capability with the ability to translate data into clear recommendations for non-technical audiences.
• Willingness to travel as required.

Responsibilities

• Owns the client onboarding function from executed contract through stabilized steady-rate operation.
• Lead the implementation team responsible for onboarding new clients and expanding existing accounts into additional service lines, jurisdictions, or products.
• Establish a standardized, scalable implementation methodology with defined stages, milestones, deliverables, and exit criteria, scaled appropriately for accounts of differing size and complexity.
• Serve as executive owner of the handoff between sales and operations, ensuring commitments made during the sales cycle are documented, feasible and fulfilled.
• Drive accountability for time-to-go-live and time-to-first revenue, identifying and removing bottlenecks that extend onboarding timelines.
• Coordinate cross-functional implementation dependencies across clinical operations, network, IT, and integrations, billing, compliance, and account management.
• Oversee client-facing implementation communication, including kickoff, status reporting, escalation paths, and post-go-live reporting.
• Owns the reporting that clients and prospects receive, and the standards that govern it.
• Lead the team responsible for recurring client reporting, including savings/outcomes reporting, utilization, and program performance.
• Build and maintain a standardized reporting catalog and templates to reduce reliance on custom deliverables.
• Establish governance over metric definitions, calculation methodology, and data sources for consistency.
• Support commercial team with reporting/analytics for quarterly business reviews, renewals, RFP responses, and expansion opportunities.
• Partner with technology and data teams to automate report generation and move toward self-service and scheduling.
• Ensure client reporting complies with privacy, data protection, and confidentiality requirements.

Skills

Sales operations

Forecasting

Data analysis

CRM (Salesforce)

Process improvement

Leadership

Education

Bachelor's degree in business/finance/healthcare analytics or related field

Tools

Salesforce

CRM systems

Job description

One Call seeks a dynamic Vice President of Sales Operations to lead the operational engine behind the commercial organization. This executive will own onboarding, client reporting, Salesforce governance, process improvement, and forecasting to enable sales leadership to forecast and manage revenue with confidence.

Reporting to the Chief Commercial Officer, the role consolidates five critical functions under unified leadership, bridging gaps between sales and operations and delivering a single