Head of Revenue Operations & Forecasting

One Call; Boston (MA); Remote; USD 150,000 - 210,000; Full time

Job summary

One Call seeks a Vice President of Sales Operations to lead the operational engine behind the commercial organization. This executive owns the end-to-end infrastructure that converts a signed agreement into a live, revenue-producing client relationship and the systems, data, and processes for forecasting and management.

Reporting to the Chief Commercial Officer, this role consolidates client implementation, customer reporting, Salesforce administration, process improvement, and forecasting.

Qualifications

• Bachelor's degree or higher may be expected in business, analytics, healthcare administration, or related field.
• Ten or more years of progressive experience in sales operations, revenue operations, or commercial strategy.

Responsibilities

• Owns the client onboarding function from executed contract through stabilized steady-rate operation.
• Lead the implementation team responsible for onboarding new clients and expanding existing accounts into additional service lines, jurisdictions, or products.
• Establish a standardized, scalable implementation methodology with defined stages, milestones, deliverables, and exit criteria.
• Owns the CRM as a business system and the integrity of the pipeline it contains.
• Define and enforce the pipeline architecture, including stages, required fields, taxonomy, and hierarchy.
• Own the forecasting process and deliver recurring performance reporting and dashboards for senior leadership.
• Lead continuous improvement across the Commercial workflow from first touch to renewal.

Job description

One Call seeks a Vice President of Sales Operations to lead the operational engine behind the commercial organization. This executive owns the end-to-end infrastructure that converts a signed agreement into a live, revenue-producing client relationship and the systems, data, and processes for forecasting and management.

Reporting to the Chief Commercial Officer, this role consolidates client implementation, customer reporting, Salesforce administration, process improvement, and forecasting.