Revenue Operations & Analytics Specialist

SOCi; San Diego (CA); On-site; CAD 70,000 - 110,000; Full time

Job summary

SOCi is seeking a Revenue Operations Analyst to support our Customer Success, Sales and Marketing teams with data-driven operations across the customer lifecycle. You will own queue management, Salesforce reporting, and cross-functional process improvements, partnering with multiple teams to translate business needs into scalable solutions.

Advanced Salesforce reporting skills are essential for success. The role emphasizes operational rigor, dashboards, and proactive analysis to uncover revenue

Qualifications

• Salesforce reporting
• Cross-functional collaboration
• Process improvement
• Dashboard creation
• Salesforce administration

Responsibilities

• Own the day-to-day Revenue Operations request queue and triage incoming cases.
• Develop and maintain Salesforce reports and dashboards for Sales, CS, and Marketing.
• Coordinate cancellations across departments and ensure accurate, timely processing.
• Document, standardize, and improve Revenue Operations processes and enablement assets.
• Perform QA on system changes before deployment.

Job description

SOCi is seeking a Revenue Operations Analyst to support our Customer Success, Sales and Marketing teams with data-driven operations across the customer lifecycle. You will own queue management, Salesforce reporting, and cross-functional process improvements, partnering with multiple teams to translate business needs into scalable solutions.

Advanced Salesforce reporting skills are essential for success. The role emphasizes operational rigor, dashboards, and proactive analysis to uncover revenue