Revenue Management Coordinator - Hybrid (Remote Fridays)

MSC Cruises; Miami (FL); Hybrid; USD 60,000 - 85,000; Full time

Job summary

MSC Cruises is expanding its Revenue Management setup team in the USA. The Setup Coordinator will coordinate pricing, promotions, inventory, and group-related revenue management for USA/Canada, acting as a bridge between North America teams and corporate setup groups.

The role requires collaborating with European teams, handling promotions, resolving discrepancies, and supporting operations across time zones.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Hospitality, Tourism, or a related field preferred.
• Experience in Revenue Management, Pricing, Sales Operations, Reservations, Commercial Operations, or the cruise/travel industry preferred.
• Strong attention to detail and ability to manage multiple priorities and deadlines.
• Excellent organizational, communication, and follow-up skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with Jira or similar project management tools is a plus.

Responsibilities

• Coordinate setup and maintenance of pricing, promotions, and inventory for USA and Canada markets.
• Prepare Jira requests and service tickets; coordinate approvals with Revenue Management and Inventory teams.
• Assist with pricing forms, DPPs, and setup documentation for promotions and pricing updates.
• Liaise with European Setup Team to ensure timely pricing and promotion requests.
• Open, maintain, and close agency-exclusive and consortia promotions per schedules.
• Investigate and resolve pricing discrepancies, missing inventory, and booking errors.
• Support inventory-related requests and systems troubleshooting.
• Ensure group rate markups, FIT rates, discounts, and promo structures for new deployments.
• Maintain updates to passenger types, discount codes, prepaid packages, and related components.
• Collaborate with Groups, Non-Standard Groups, MICE, and Sales on group opportunities.
• Quote non-standard group requests with customized rates or terms.
• Ensure group rates loaded in quotation and booking tools.
• Identify opportunities to improve setup workflows, reporting accuracy, and efficiency.
• Perform other duties and special projects as assigned.

Skills

Attention to detail

Organizational skills

Communication

Follow-up

Analytical thinking

Problem solving

Time management

Education

Bachelor's degree in Business, Finance, Economics, Hospitality, Tourism, or related field

Tools

Microsoft Excel

Microsoft Office

Jira

Job description

MSC Cruises is expanding its Revenue Management setup team in the USA. The Setup Coordinator will coordinate pricing, promotions, inventory, and group-related revenue management for USA/Canada, acting as a bridge between North America teams and corporate setup groups.

The role requires collaborating with European teams, handling promotions, resolving discrepancies, and supporting operations across time zones.