Revenue Management Coordinator - Setup and Support

MSC Cruises; Miami (FL); Hybrid; USD 60,000 - 85,000; Full time

Job summary

MSC Cruises is expanding its Revenue Management setup team in the USA. The Setup Coordinator will coordinate pricing, promotions, inventory, and group-related revenue management for USA/Canada, acting as a bridge between North America teams and corporate setup groups.

The role requires collaborating with European teams, handling promotions, resolving discrepancies, and supporting operations across time zones.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Hospitality, Tourism, or a related field preferred.
• Experience in Revenue Management, Pricing, Sales Operations, Reservations, Commercial Operations, or the cruise/travel industry preferred.
• Strong attention to detail and ability to manage multiple priorities and deadlines.
• Excellent organizational, communication, and follow-up skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with Jira or similar project management tools is a plus.

Responsibilities

• Coordinate setup and maintenance of pricing, promotions, and inventory for USA and Canada markets.
• Prepare Jira requests and service tickets; coordinate approvals with Revenue Management and Inventory teams.
• Assist with pricing forms, DPPs, and setup documentation for promotions and pricing updates.
• Liaise with European Setup Team to ensure timely pricing and promotion requests.
• Open, maintain, and close agency-exclusive and consortia promotions per schedules.
• Investigate and resolve pricing discrepancies, missing inventory, and booking errors.
• Support inventory-related requests and systems troubleshooting.
• Ensure group rate markups, FIT rates, discounts, and promo structures for new deployments.
• Maintain updates to passenger types, discount codes, prepaid packages, and related components.
• Collaborate with Groups, Non-Standard Groups, MICE, and Sales on group opportunities.
• Quote non-standard group requests with customized rates or terms.
• Ensure group rates loaded in quotation and booking tools.
• Identify opportunities to improve setup workflows, reporting accuracy, and efficiency.
• Perform other duties and special projects as assigned.

Skills

Attention to detail

Organizational skills

Communication

Follow-up

Analytical thinking

Problem solving

Time management

Education

Bachelor's degree in Business, Finance, Economics, Hospitality, Tourism, or related field

Tools

Microsoft Excel

Microsoft Office

Jira

Job description

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruises, the world’s third largest cruise line brand is expanding its Revenue Management team in the USA. Reporting to the Manager / Director of Revenue Management, the Setup Coordinator is responsible for coordinating the implementation and maintenance of pricing, promotions, inventory, and group-related revenue management globally for certain products. This role serves as a key liaison between North America commercial teams and corporate setup teams, ensuring the accurate and timely execution of pricing strategies, promotional campaigns, inventory updates, and group rate requests while supporting revenue optimization objectives and operational efficiency.

This is a hybrid position requiring employees to work from the Miami office four days per week (Monday through Thursday), with the option to work remotely on Fridays.

Your Impact

• Coordinate the setup and maintenance of pricing, promotions, discounts, and inventory-related initiatives for the USA and Canada markets.
• Prepare and submit Jira requests and service tickets and coordinate approvals with Corporate Revenue Management and Inventory teams.
• Assist with the creation and submission of pricing forms, DPPs, and other setup documentation for new promotions and pricing updates.
• Liaise with the European Setup Team to ensure pricing and promotion requests are completed accurately and on time.
• Ensure agency-exclusive and consortia promotions are properly opened, maintained, and closed according to promotional schedules.
• Investigate and resolve pricing discrepancies, missing inventory items, booking errors, and setup issues across systems.
• Support inventory-related requests and systems troubleshooting.
• Ensure group rate markups, FIT rates, discounts, and promotional structures are correctly established for new ship deployments.
• Maintain updates to passenger types, discount codes, prepaid packages, and other revenue-related setup components.
• Work closely with Groups, Non-Standard Groups, MICE, and Sales teams to evaluate and support special group opportunities.
• Assist in quoting non-standard group requests requiring customized rates, inventory allocations, or contractual terms.
• Ensure group rates are accurately loaded and maintained within quotation and booking tools.
• Identify opportunities to improve setup workflows, reporting accuracy, and operational efficiency.
• Perform other duties and special projects as assigned.

Your Journey so far

• Bachelor's degree in Business, Finance, Economics, Hospitality, Tourism, or a related field preferred.
• Experience in Revenue Management, Pricing, Sales Operations, Reservations, Commercial Operations, or the cruise/travel industry preferred.
• Strong attention to detail and ability to manage multiple priorities and deadlines.
• Excellent organizational, communication, and follow-up skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with pricing, inventory, reservation, or MSC revenue management systems is a plus.
• Knowledge of cruise industry pricing, promotions, inventory management, and group business processes preferred.
• Experience with Jira or similar project management tools is a plus.
• Ability to work independently and collaboratively across multiple teams and time zones.

Your Essentials

Information About Visa Requirements If Any

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.