Revenue Growth & Ops Lead

Crosby; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Crosby, the first AI-native law firm, is seeking a Revenue Operations leader in New York to build the systems behind its growth. You will own the processes, data, and tools that turn demand into lasting client relationships, working closely with the COO and leaders across Sales, Growth, Finance, and Legal Operations.

You will connect pipeline, pilot conversions, revenue, and client usage to guide investments and scale.

Responsibilities

• Own our CRM, integrations, workflows; establish clear account ownership, pipeline stages, lead routing, and data standards—and make the systems easy to use.
• Make revenue performance clear: Build reporting that connects pipeline, pilot conversion, signed commitments, client usage, retention, and expansion.
• Run forecasting and pipeline reviews: Establish a consistent cadence with Sales and Finance. Pressure-test assumptions, identify stalled deals and risks, and turn the forecast into specific actions.
• Help scale the sales team: Build capacity and hiring models, account assignments, quota recommendations, and ramp reporting. Partner with leadership and Finance on compensation plans and accurate commission calculations.
• Improve conversion across the client journey: Find where prospects and clients get stuck- from initial inquiry through pilot, onboarding, and expansion. Work with the relevant teams to fix those gaps and measure whether the changes work.
• Connect the sale to delivery: Make sure pricing, commitments, and client expectations transfer cleanly into onboarding and billing. Give Legal Operations visibility into expected demand so we can plan capacity as we grow.
• Automate repetitive work: Use AI, integrations, and practical tooling to reduce manual updates, improve data quality, and give the team more time with clients. Own adoption and reliability after launch.

Job description

Crosby, the first AI-native law firm, is seeking a Revenue Operations leader in New York to build the systems behind its growth. You will own the processes, data, and tools that turn demand into lasting client relationships, working closely with the COO and leaders across Sales, Growth, Finance, and Legal Operations.

You will connect pipeline, pilot conversions, revenue, and client usage to guide investments and scale.