Revenue-Driven Customer Service & Growth Manager

Egreenservices; Bangor (ME); On-site; USD 83,000 - 116,000; Full time

Job summary

PayPal in Bangor, ME is expanding a Customer Service Manager role that blends sales mindset with service excellence. You will turn phone etiquette and technical support into repeatable, scalable revenue and help extend our market presence in Maine.

Expect to lead by example, de-escalate with confidence, and coordinate campaigns with agencies while coaching a team to grow contract pipelines. You’ll balance client focus with internal mentorship and measurable outcomes.

Qualifications

• Experience turning phone etiquette into revenue.
• De-escalation expertise with churn reduction bonus.
• Comfort presenting to ME-wide audiences without a script.

Responsibilities

• Decode why ME buyers say yes and double down on it
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Conduct market research to uncover trends shaping the sales marketing space
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

Skills

Phone etiquette

Net Promoter Score

Multitasking

Public speaking

Adaptability

Team collaboration

De-escalation

Churn reduction

Job description

PayPal in Bangor, ME is expanding a Customer Service Manager role that blends sales mindset with service excellence. You will turn phone etiquette and technical support into repeatable, scalable revenue and help extend our market presence in Maine.

Expect to lead by example, de-escalate with confidence, and coordinate campaigns with agencies while coaching a team to grow contract pipelines. You’ll balance client focus with internal mentorship and measurable outcomes.