Customer Service Manager

Egreenservices; Bangor (ME); Presencial; USD 83.000 - 116.000; Jornada completa

Descripción de la vacante

PayPal in Bangor, ME is expanding a Customer Service Manager role that blends sales mindset with service excellence. You will turn phone etiquette and technical support into repeatable, scalable revenue and help extend our market presence in Maine.

Expect to lead by example, de-escalate with confidence, and coordinate campaigns with agencies while coaching a team to grow contract pipelines. You’ll balance client focus with internal mentorship and measurable outcomes.

Formación

• Experience turning phone etiquette into revenue.
• De-escalation expertise with churn reduction bonus.
• Comfort presenting to ME-wide audiences without a script.

Responsabilidades

• Decode why ME buyers say yes and double down on it
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Conduct market research to uncover trends shaping the sales marketing space
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

Conocimientos

Phone etiquette

Net Promoter Score

Multitasking

Public speaking

Adaptability

Team collaboration

De-escalation

Churn reduction

Descripción del empleo

We need a commercially minded Customer Service Manager who can turn Phone Etiquette and Technical Support into repeatable, scalable revenue. A Customer Service Manager seat that takes 6 years of De-escalation seriously, pays $83,000 - $116,000, and hands over the sales marketing reins.

Key Responsibilities

• Decode why ME buyers say yes and double down on it
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Conduct market research to uncover trends shaping the sales marketing space
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

What You'll Bring

• Proven Phone Etiquette judgment when the textbook answer doesn't fit
• A bias toward asking the dumb question before the expensive mistake
• Working knowledge of Multitasking alongside transferable Net Promoter Score chops
• Comfort presenting to a ME-wide audience without a script
• Flexibility to adapt your approach as business needs evolve
• A teammate's instinct to unblock others before yourself
• Practical command of De-escalation, with bonus points for Churn Reduction

Since day one, PayPal has been on a no-ego mission to reshape sales marketing from its base in Bangor, ME. Inclusion isn't a slogan here; it shapes how we hire, promote, and run every meeting.

We start the conversation at $83,000 - $116,000 and end it with mentorship, benefits, and the flexibility to grow without relocating from ME.

The PayPal team is expanding in Bangor, ME this quarter, and this seat is part of that growth.