Revenue Cycle Education Instructional Design Specialist

1004 Lehigh Valley Hospital; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) seeks a skilled Learning & Training Specialist to design, develop, and deliver EMR training focused on Epic workflows and Revenue Cycle processes. You will educate clinicians and admin staff, create engaging materials, and drive effective adoption of new tools.

Responsibilities include creating scalable learning solutions, simulations, and assessments, as well as partnering with SMEs to align training with organizational goals and regulatory standards.

Qualifications

• Bachelor’s degree in a health informatics, education, healthcare administration, or related field.
• Minimum 5 years of experience in education, training, healthcare operations, Revenue Cycle, healthcare informatics, or related field.
• At least 1 year in revenue cycle education and process improvement.
• At least 1 year in curriculum development, instructional design, and course creation.
• Must complete Revenue Cycle Training within 6 months of hire; uPerform Training within 3 months of hire.

Responsibilities

• Designs, develops, and maintains scalable learning solutions supporting Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives using virtual, blended, and self-paced methods.
• Develops and converts revenue cycle education content into engaging learning experiences including simulations, videos, assessments, job aids, and role-based pathways.
• Demonstrates competence in revenue cycle processes, front-end billing, compliance, and system workflow understanding to assist end users.
• Partners with revenue cycle SMEs, operations, and Epic team to create training solutions that support system enhancements and process improvements.
• Evaluates training effectiveness using assessments and metrics, and implements improvements to enhance quality and workforce readiness.
• Promotes adoption of learning technologies and innovative strategies by maintaining platforms and applying instructional design best practices.
• Manages multiple projects, priorities, timelines, and stakeholders in a dynamic environment.

Skills

Epic training

Revenue Cycle

Instructional design

Project management

Microsoft Suite

Healthcare operations

Curriculum development

Education

Bachelor’s Degree

EPIC Certification - Epic Systems

Tools

Epic Systems

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Responsible for the development and delivery of training programs for Electronic Medical Record (EMR) systems. Educates healthcare staff, including clinicians and administrative personnel, on the effective use of EMR software to ensure accurate documentation, data entry, and compliance with regulatory standards. Creates training materials, conducts hands‑on training sessions, provides ongoing support, and assesses training effectiveness. Enhances user proficiency, improves patient care through effective EMR utilization, and facilitates the successful adoption of technology within the organization.

Job Duties

• Designs, develops, and maintains scalable learning solutions that support Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives using virtual, blended, and self‑paced learning methodologies.
• Assists with the development and conversion of revenue cycle educational content into learning experiences, including self‑paced learning simulations, videos, assessments, job aids, and role‑based learning pathways that promote learner engagement and knowledge retention.
• Demonstrates professional competence in all aspects of job performance in the revenue cycle including front end processes, billing, compliance standards, and system process understanding in order to assist end users.
• Partners with revenue cycle subject matter experts, operations, and Epic team to develop training solutions that support system enhancements, process improvements and organizational goals.
• Evaluates learning effectiveness and training outcomes through assessments, learner feedback, operational metrics, and performance data, implementing continuous improvements to enhance educational quality and workforce readiness.
• Supports and promotes the adoption of learning technologies and innovative training strategies by maintaining educational platforms, leveraging instructional design best practices, and recommending new approaches that improve training accessibility, efficiency, and scalability across the Revenue Cycle organization.
• Effectively manages multiple projects, competing priorities, timelines, and stakeholders in a rapidly changing environment.

Minimum Qualifications

• Bachelor’s Degree
• 5 years of experience in education, training, healthcare operations, Revenue Cycle, healthcare informatics or related field.
• 1 year experience in revenue cycle education and process improvement department.
• 1 year experience in curriculum development, instructional design, and course creation.
• Required to attend and pass Revenue Cycle Training within 6 months from the date of hire uPerform Training Completion within 3 months of hire- Upon Hire
• Working knowledge of Electronic Medical Record and healthcare work process
• Understanding of Revenue Cycle workflow and all aspects
• Strong project management and organizational skills.
• Excellent written, verbal, facilitation, and presentation skills.
• Technically savvy and able to adapt to quickly changing environment.
• Position requires proven ability to self lead and work without direct oversight.
• Strong working knowledge of Microsoft suite (ex. Microsoft Excel)
• Strong collaboration, relationship‑building, and stakeholder management skills.

Required Certifications

• EPIC Certification - Epic Systems

Preferred Qualifications

• Master’s Degree
• 7 years of experience in instructional design, healthcare education, Epic training, Revenue Cycle operations, or organizational learning.

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Unsolicited Resumes Policy

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Schedule and Location

Work Shift: Day Shift

Address: 2100 Mack Blvd

Primary Location: Mack Building

Position Type: Onsite

Union: Not Applicable

Work Schedule: Monday-Friday; 8:00a-4:30p

Department: 1004-13051 CSS-Rev Cycle Ed-Process Improve

Company Culture

Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®.

LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire.

If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.

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