Revenue Cycle Team Lead – Patient Billing & Coaching

The CORE Institute; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

The CORE Institute seeks a seasoned Revenue Cycle Supervisor to lead patient account representatives, directing performance, coaching staff, and driving efficiency in billing and collections in a fast-paced healthcare setting.

You will monitor metrics, conduct quality audits, manage staffing, and ensure compliance with Medicare/Medicaid policies while delivering exceptional customer service and timely financial assistance where needed.

Qualifications

• Must understand Revenue Cycle Management with emphasis on Collections and Billing.
• Strong critical thinking, troubleshooting, and analytical skills.
• Excellent interpersonal skills and conflict management.
• Experience with Microsoft Office and data analysis tools.
• Well organized with the ability to meet deadlines.

Responsibilities

• Supervise, direct, and develop patient account representatives.
• Provide frequent performance feedback and encourage two-way participation.
• Audit inbound and outbound calls for quality assurance.
• Coach staff and implement action plans for improvement.
• Manage performance reviews, corrective actions, and development plans.
• Assist in interviewing, hiring, and training new staff.
• Monitor productivity and report department metrics to Senior Management.
• Handle escalated billing and payment issues and ensure compliance.
• Provide coverage for breaks and lunches as needed.
• Review accounts for accurate service and proper collections activity.
• Ensure compliance with Medicare/Medicaid regulations and company policies.
• Conduct regular staff meetings and meet deadlines set by leadership.
• Investigate discrepancies and resolve issues promptly.
• Work with confidential materials and maintain discretion.
• Process refunds, escalate to collections, and manage financial assistance applications.
• Ensure accurate and timely application of transactions, including adjustments and write-offs.

Skills

Leadership

Analytical thinking

Communication

Problem solving

Conflict management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

The CORE Institute seeks a seasoned Revenue Cycle Supervisor to lead patient account representatives, directing performance, coaching staff, and driving efficiency in billing and collections in a fast-paced healthcare setting.

You will monitor metrics, conduct quality audits, manage staffing, and ensure compliance with Medicare/Medicaid policies while delivering exceptional customer service and timely financial assistance where needed.