Revenue Cycle Team Lead – Billing & Coaching

HOPCo; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

HOPCo seeks a capable supervisor to lead patient account representatives within its revenue cycle team. You will oversee daily operations, coach staff, and ensure high-quality customer service while maintaining compliance with healthcare regulations.

The role requires strong leadership, experience in revenue cycle management, and the ability to manage metrics and escalations in a fast-paced environment.

Qualifications

• Experience leading revenue cycle teams in healthcare.
• Strong leadership with ability to motivate and develop staff.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise patient account representatives and develop staff.
• Provide performance feedback and coaching with action plans.
• Conduct quality audits on calls and workflows.
• Manage productivity and department metrics reporting.
• Handle escalated patient billing and payment issues.
• Assist in interviewing, hiring, and training staff.
• Ensure compliance with Medicare/Medicaid regulations.
• Review accounts for accurate customer service and collections.
• Coordinate with other departments and vendors.

Skills

Conflict management

Performance management

Metrics & reporting

Project management

Education

High school diploma/GED

Tools

Word

Outlook

Excel

Job description

HOPCo seeks a capable supervisor to lead patient account representatives within its revenue cycle team. You will oversee daily operations, coach staff, and ensure high-quality customer service while maintaining compliance with healthcare regulations.

The role requires strong leadership, experience in revenue cycle management, and the ability to manage metrics and escalations in a fast-paced environment.