Billing & Collections Team Lead

MED-EL; Durham (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

MED-EL is seeking a motivated Revenue Cycle Team Lead to support the daily operations of our Revenue Cycle team. You will serve as a subject matter expert, assist with resolving complex billing issues, provide guidance and training to team members, and help ensure accurate and timely reimbursement.

You will work closely with multiple departments to improve processes, support the team, and deliver excellent customer service, while maintaining HIPAA compliance and process quality across

Qualifications

• Minimum 3 years of revenue cycle experience.
• Proven proficiency with Revenue Cycle systems.
• Working knowledge of Microsoft Office.
• Ability to understand HIPAA regulations.
• Familiarity with CPT/HCPCS/ICD-10 coding and electronic claims filing.

Responsibilities

• Lead daily revenue cycle operations and ensure accurate processing.
• Respond to internal and external billing inquiries promptly.
• Collaborate with multiple departments to resolve issues.
• Research and resolve complex account and payer issues.
• Monitor claim activity and communicate findings to leadership.
• Develop and deliver training to team members.
• Provide backup support for department leadership.
• Identify trends and suggest process improvements.

Skills

Revenue cycle

Medical billing

Problem solving

Analytical skills

Communication

Training

Mentoring

Team collaboration

Tools

Microsoft Office

Revenue Cycle systems

Job description

Overview

We're looking for a motivated Revenue Cycle Team Lead to help support the daily operations of our Revenue Cycle team. In this role, you'll serve as a subject matter expert, assist with resolving complex billing issues, provide guidance and training to team members, and help ensure accurate and timely reimbursement. You'll work closely with multiple departments to improve processes, support the team, and deliver excellent customer service.

Job Type

Full-time

What You'll Do

• Respond promptly to internal and external customer questions and billing inquiries.
• Collaborate with multiple departments to resolve revenue cycle and billing issues.
• Support daily revenue cycle operations and ensure accounts are processed accurately.
• Research and resolve complex account and payer issues.
• Monitor claim activity, identify posting errors, and communicate findings to leadership.
• Identify trends and recommend process improvements.
• Explain billing processes and answer customer questions with professionalism and clarity.
• Help manage accounts throughout the entire revenue cycle.
• Maintain the accuracy and integrity of revenue cycle systems and account information.
• Serve as the department's subject matter expert for assigned responsibilities.
• Develop and deliver training to team members.
• Provide backup support for department leadership when needed.
• Work collaboratively with the team to achieve departmental and organizational goals.

What We're Looking For

• Strong knowledge of revenue cycle processes and medical billing.
• Excellent problem‑solving and analytical skills.
• Ability to research and resolve complex account issues.
• Strong communication and customer service skills.
• Experience training, mentoring, or supporting team members.
• Ability to work collaboratively in a fast‑paced environment while maintaining accuracy and attention to detail.

Requirements

• Minimum 3 years of revenue cycle experience required.
• Proven proficiency with Revenue Cycle systems.
• Working knowledge of Microsoft Office.
• Ability to understand and follow HIPAA regulations.
• Understanding of CPT, HCPCS, and ICD‑10 coding, electronic claims filing and billing systems, and Microsoft programs.