Patient Billing & Revenue Cycle Team Lead

The CORE Institute | HOPCo; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

The CORE Institute | HOPCo in Phoenix, AZ seeks an experienced Revenue Cycle Team Lead to supervise patient account representatives and optimize billing workflows. You will drive performance, coach staff, and ensure accurate cash posting and collections while maintaining strict compliance with healthcare regulations.

You will mentor staff, conduct audits, and collaborate with other departments to resolve billing issues and improve overall revenue cycle metrics in a fast-paced healthcare setting.

Qualifications

• Minimum two years of experience acting as a team lead or supervisor in a revenue cycle department within a healthcare environment.
• Proven leadership ability with a positive attitude that motivates others.

Responsibilities

• Supervise, direct, and develop patient account representatives.
• Provide regular performance feedback and foster two-way communication.
• Perform quality auditing on inbound and outbound calls (live and retrospective).
• Coach employees and develop action plans; hold staff accountable for results.
• Manage personnel performance: reviews, corrective actions, mentoring, development plans, PIP.
• Assist in interviewing, hiring, and training new staff.
• Monitor productivity and department metrics; report to Senior Management.
• Handle escalated patient calls regarding billing and payment issues.
• Provide coverage for breaks and lunches by taking inbound calls as needed.
• Review accounts for accurate service, supporting documents, and collections activity.
• Ensure compliance with company policies and Medicare/Medicaid regulations.
• Conduct staff meetings and meet deadlines.
• Research and resolve discrepancies promptly; handle confidential materials discreetly.
• Process refunds, turn accounts to collections, and assist with financial assistance apps.
• Apply transactions accurately, including adjustments and write-offs.
• Collaborate with internal departments and external vendors (phone system, collection agency, processor).

Skills

Conflict management

Performance management

Project management

Education

High school diploma/GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The CORE Institute | HOPCo in Phoenix, AZ seeks an experienced Revenue Cycle Team Lead to supervise patient account representatives and optimize billing workflows. You will drive performance, coach staff, and ensure accurate cash posting and collections while maintaining strict compliance with healthcare regulations.

You will mentor staff, conduct audits, and collaborate with other departments to resolve billing issues and improve overall revenue cycle metrics in a fast-paced healthcare setting.