Revenue Cycle Supervisor

thinkaksarben; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

Think Whole Person Healthcare is seeking a Revenue Cycle Supervisor to oversee and optimize revenue cycle operations, aiming to maximize collections and improve cash flow. The role emphasizes staff leadership, process improvements, and adherence to PM/EHR documentation standards.

The ideal candidate will bring multiple years of billing/receivables experience, a solid grasp of revenue cycle workflows, and strong analytical skills.

Qualifications

• 4+ years of experience in payment posting, medical coding, medical billing, and accounts receivable.
• Strong understanding of revenue cycle processes.
• Bachelor's degree preferred.

Responsibilities

• Oversee and improve revenue cycle operations to maximize collections.
• Staff management, training, and performance evaluation.
• Coordinate daily billing operations and ensure workflow compliance.
• Improve self-pay collections and strategies.
• Maintain accurate PM and EHR documentation.
• Support denials management and payer path improvements.
• Monitor KPIs and report performance.

Skills

Staff management

Process improvement

Payer path optimization

Communication

Education

High school diploma or GED

Tools

PM software

EHR systems

Job description

CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Revenue Cycle Supervisor is responsible for overseeing and improving revenue cycle operations within an organization. They play a critical role in ensuring that the revenue cycle functions efficiently and effectively to maximize collections, improve cash flow, and maintain compliance with external regulations and internal protocols. Here is a breakdown of the essential job functions associated with this role:

ESSENTIAL JOB FUNCTIONS:

• Staff Management: Select, train, orient, develop, and evaluate the performance of all revenue cycle staff members. This includes providing guidance and support to ensure the team's effectiveness in their roles.
• Operations Coordination: Direct and coordinate the daily operations of the billing staff. Ensure adherence to established workflows, efficiency/documentation standards, and customer service expectations. Monitor the demand within the revenue cycle, reallocate resources when necessary, and implement new procedures or workflows as needed.
• Process Improvement: Collaborate with the revenue cycle team to identify areas for improvement. Develop and implement process improvement plans to enhance operational efficiency. Follow up on feedback and assess the effectiveness of implemented changes.
• Documentation: Maintain accurate documentation within Practice Management (PM) and Electronic Health Records (EHR) systems. This ensures that claims can be collected efficiently and in compliance with relevant regulations.
• Self-Pay Collections: Develop and implement process improvements for self-pay collections rates and strategies. Identify and eliminate rework to optimize collections. Continuously evaluate the effectiveness of self-pay collection methods.
• Business Strategies: Collaborate with managers to implement process improvement plans aligned with the organization’s business strategies.
• Collaboration: Foster a collaborative environment within the revenue cycle team and across the organization. Encourage teamwork and cooperation to achieve common goals.
• Performance Evaluation: Assess the accuracy and efficiency of revenue cycle staff on an ongoing basis. Provide feedback to employees and identify opportunities for process improvement.
• Denials Management: Advise and assist with denials management and claims corrections as necessary. Ensure denials are addressed promptly and effectively to minimize financial losses.
• Payer Path Improvement: Identify and implement improvements related to Payer Path issues. Optimize the revenue cycle by streamlining processes associated with different payers.
• Support Functions: Assist with payment posting, insurance verification, coding, patient payments, and billing questions as necessary. Provide guidance and support to staff members in these areas.
• Special Projects: Complete special projects as assigned by the supervisor. These projects may involve research, analysis, and implementation of new strategies or initiatives.
• Key Performance Indicators (KPIs): Monitor and report on assigned KPIs related to the revenue cycle. Identify trends, analyze data, and develop strategies to manage and improve performance.
• Learning Opportunities: Share learning opportunities, such as errors or challenges, with the appropriate staff and departments. Collaborate on solutions to reduce rework and enhance efficiency.
• Patient Experience: Strive to improve the patient experience by being inquisitive, responsive, innovative, and flexible. Continuously seek opportunities to enhance the revenue cycle process from the patient's perspective.

EDUCATION & EXPERIENCE:

• High school diploma or GED required. Minimum of four years’ experience in payment posting medical coding, medical billing and accounts receivable. Bachelor's degree preferred.

Think Whole Person Healthcare is an Equal Opportunity Employer