Revenue Cycle Services Coordinator

Ohio State University; Columbus (OH); On-site; USD 26,000 - 33,000; Full time

Job summary

Ohio State University is seeking a Revenue Cycle Services Coordinator for the College of Dentistry Dental Faculty Practice. You will handle scheduling, front-desk calls, patient triage, and coordination of checkout activities for a busy daily volume, contributing to accurate records and care coordination.

The role requires a high school diploma or GED with 2 years of relevant experience; dental setting experience is preferred.

Qualifications

• HD diploma or GED required; 2 years relevant experience preferred
• Experience in a dental setting is desirable
• Strong customer service and communication skills necessary
• Ability to triage and manage multiple tasks efficiently
• Capacity to lift 25 pounds and perform general office duties

Responsibilities

• Schedule appointments for patients
• Answer incoming calls from patients and doctors
• Triage emergency calls and print schedules
• Reschedule and cancel appointments to keep schedules full
• Coordinate interpreter services as needed
• Process checkouts for 100+ patients daily
• Distribute and track parking passes and coordinate care
• Process records requests and share information with care team

Skills

Customer service

Scheduling

Telephone handling

Record keeping

Communication

Education

High School diploma or GED

2 years relevant experience

Job description

## Job Title:Revenue Cycle Services Coordinator## Department:Dentistry | Dental Faculty PracticeThe Revenue Cycle Services Coordinator 3 functions as an integral member of a team of care providers in the College of Dentistry Dental Faculty Practice to provide patient focused customer service and clerical support. Responsible for:* Scheduling appointments with patients* Taking incoming patient and doctors calls* Triaging emergency patient calls; checking and printing schedules* Refilling cancellation appointments and assuring the schedule is full* Rescheduling patients due to absence of provider* Scheduling interpreter as needed* Coordination of check out process for over 100 patients per day including distribution and tracking of parking passes and accuracy of coordinated care* Fulfilling records request* Working as part of a team to disseminate information to care team. **Schedule** Monday-Friday 7 a.m. – 4 p.m. **Position Requirements** This position requires successful completion of a criminal background check and drug and alcohol screening. Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions. This position requires sustained periods using a keyboard and performing other computer work. Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks. Ability to lift 25 pounds with or without accommodation. **Required Education/Experience** High School diploma or GED; 2 years of relevant experience. **Desired Education/Experience** Four - six years of experience in a dental setting providing customer service. Knowledge of dental terminology and dental practice highly preferred. Demonstrated ability to maintain accurate records, carry out detail but basic written or oral instructions, cooperate with co-workers, and knowledge of customer services skills with the ability to apply them including the ability to answer routine inquires and resolve complaints from patients, doctors, and staff. **The Targeted Hiring Range for this position is $18.56 - 24.09**. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.## Additional Information:## Location:Postle Hall (0024)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***