Patient Revenue Cycle Lead Coordinator

Ohio State University; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Coverage

Paid Time Off

Retirement Plan

Job summary

The Ohio State University College of Dentistry is seeking a Patient Revenue Cycle Lead Coordinator for the General Practice Residency & Graduate Prosthodontics.

You will manage patient scheduling, billing processes, and frontline communications in a busy clinical setting, while coordinating with clinic leadership and training staff to ensure accurate data and smooth operations.

Qualifications

• High School Diploma or GED plus 4 years scheduling patient appointments in a medical/dental setting.
• Working knowledge of electronic health record (EHR) software.
• Detail oriented with strong organizational skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office in a business environment.

Responsibilities

• Schedule patients, answer calls, check-in, verify forms, verify insurance, and collect payments.
• Assist Revenue Cycle Services Manager with scheduling templates and task monitoring.
• Monitor resident appointment submissions for correct procedure fee collection.
• Collaborate with Clinic Directors for urgent scheduling needs.
• Train new staff and update others on process changes.

Skills

Scheduling

EHR knowledge

Detail oriented

Organizational skills

Communication

Microsoft Office

Teamwork

Education

High School Diploma or GED

Tools

EHR software

Job description

Position Overview

Job Title: Patient Revenue Cycle Lead Coordinator

Department: Dentistry | Patient Financial Services

The Ohio State University College of Dentistry is seeking a Patient Revenue Cycle Lead Coordinator for the General Practice Residency & Graduate Prosthodontics.

Responsibilities

• Serving as one of the receptionists in the clinics performing patient scheduling, taking incoming patient calls, patient check‑in, tracking resident’s schedules, assisting with backup coverage as needed, verifying forms for accuracy and completeness, verifying insurance and coverages, collecting payments, and coordinating with and disseminating information to the patient care team.
• Assisting the Manager of Revenue Cycle Services to include, but not limited to, scheduling templates, monitoring team on Revenue Cycle related responsibilities, monitoring the resident’s appointment submissions to ensure correct scheduling for procedure fee collection, and collaborating with Clinic Directors for immediate scheduling needs.
• Working closely with Clinic Manager to offer oversight of the General Practice Residency & Graduate Prosthodontics Teams.
• Assisting in training new clinic staff and current staff with updated information related to the position.
• Includes other responsibilities on an as needed basis.

Monday – Friday 7:30am – 4:30pm; This position may include weekends and evening work.

Candidate must be able to push / pull carts containing office supplies, bend / stretch / twist to pick up supplies, maintain office appearance, stand and walk for periods of time serving and assisting customers.

Required Qualifications

• High School Diploma or GED plus 4 years scheduling patient appointments in a medical or dental setting or 4 year’s medical/dental billing experience (or a combination of both)
• Working knowledge of electronic health record (EHR) software
• Very detailed oriented
• Developed organizational skills
• Excellent verbal and written communication skills
• A high level of proficiency using Microsoft Office in a business environment
• Ability to complete appropriate correspondence to maintain patient communication
• Self‑motivated individual capable of making informed decisions independently
• Open to develop and create on‑going process improvements
• Working as a team member and has high level of emotional intelligenceAble to develop positive working relationships with a diverse population
• Creates and analyzes patient data with a high level of accuracy

Desired Qualifications

• 6 years’ scheduling patient appointments in a medical or dental setting or 4 years’ medical/dental billing experience (or a combination of both)

The Targeted Hiring Range for this position is $19.47 - 25.29.

Location: Postle Hall (0024) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Benefits & Culture

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.

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