Patient Coordinator Office of Clinical Affairs

Boston University; Boston (MA); On-site; USD 20,000 - 31,000; Full time

Job summary

Boston University is seeking a Patient Registration Coordinator for the Goldman School of Dental Medicine to register and schedule new patients. You will handle inbound calls, verify insurance benefits, and arrange admissions with a focus on accuracy and customer service.

As the first point of contact, you will greet visitors, collect patient information, and ensure smooth scheduling while maintaining privacy under HIPAA guidelines.

Qualifications

• Previous customer service experience; dental/medical background.
• Detail oriented with familiarity with insurances.
• Welcoming demeanor and strong communication.

Responsibilities

• Register and schedule new patients; first point of contact for callers.
• Verify insurance benefits and eligibility; arrange patient admissions and co-pays.
• Greet visitors; route calls; maintain medical records per HIPAA.

Skills

Customer service

Dental background

Medical background

Detail oriented

Insurance familiarity

Welcoming demeanor

Job description

Patient Coordinator, Office of Clinical Affairs

Category

Boston University Medical Campus --> Professional

Job Location

Tracking Code

26500398870811

Posted Date

8/14/2026

Salary Grade

Grade 44

Expected Hiring Range Minimum

$1,750.00

Expected Hiring Range Maximum

$2,803.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

The Patient Registration Coordinator (PRC) aims to register and schedule new patients at the Henry M. Goldman School of Dental Medicine. The position requires excellent customer service skills, broad judgment, independent thinking, and problem-solving as the first point of contact. The incumbent interacts extensively via phone with prospective patients and will set their expectations for their upcoming appointment. It is expected that 80%-90% of all calls will be resolved on the first call and schedule 500-600 new patient appointments per month. Strong keyboarding and written and verbal communication skills are necessary. Exhibit excellent customer service and telephone etiquette in all interactions, including but not limited to utilizing strong and active listening skills, strong oral and written communication skills, de-escalating difficult calls, and effectively following all telephone protocols. The PC arranges for the efficient and orderly admission of new patients, collects accurate patient information, and verifies insurance benefits and eligibility. Ensures that all incoming telephone calls are promptly and courteously answered and routed to the correct extension within GSDM if necessary. Greets all visitors to GSDM promptly and courteously through our concierge desk. Participates in the upfront screening collection process of co-pays. Arranges for patients to speak with the financial coordinator if needed.

The Patient Registration Coordinator role is to establish and maintain organized medical records and files according to acceptable policies and procedures. The incumbent must Handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Required Skills

Previous customer service experience, dental/medical background, Detailed oriented, familiar with Insurances, welcoming demeanor.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.