Revenue Cycle Lead - Training, Analytics & Process Improvement

RiseMe; Illinois; On-site; USD 55,000 - 70,000; Full time

Job summary

Genesis HealthCare System seeks a knowledgeable professional to support Access and Revenue Cycle operations. You will lead daily staffing, coordinate team education, and assist with customer service issues while ensuring policy compliance and confidentiality.

Responsibilities include scheduling, training, and cross-department collaboration to improve patient care outcomes and service quality across units.

Qualifications

• High school graduate or equivalent.
• Minimum of 2 years experience in a customer service/office or call center environment, previous lead experience helpful.
• Excellent interpersonal, decision-making and problem-solving skills.
• Ability to work independently and under pressure in a complex and changing work environment.
• Demonstrates a pleasant, positive and caring attitude.
• Excellent computer and keyboarding skills
• Ability to retain information and has excellent follow through.
• Ability to provide outstanding customer service in working with internal and external customers and maintain a high degree of confidentiality.
• Must possess problem-solving skills, strong organization and project management skills, and be able to prioritize and focus on multiple tasks concurrently.

Responsibilities

• Providers leadership for daily staffing needs and collaborates with other areas as appropriate to address service needs
• Coordinates education and training for team, new and continuing education
• Assists with customer service issues.
• Assists with staff development, coaching and counseling.
• Demonstrates understanding of medical diagnosis with correct spelling.
• Demonstrates complete understanding and ability to apply policies and procedures.
• Educate and monitor team performing trending analytics to determine system or process challenges.
• Trends and make decisions to implement process changes within their operations.
• Complete weekly huddles for communications and training
• Trains new hires and existing staff on current systems and policies.
• Completes and posts employee schedules.
• Maintains the highest level of professionalism and confidentiality at all times.
• Maintains knowledge of necessary applications and systems.
• Issues memos explaining new policies and procedures, post as necessary to keep staff informed.
• Communicates and partners with other areas and/or departments.
• Demonstrates a willingness to stay late, work weekends or other shifts to accommodate department needs.
• Works on committees as needed.

Skills

Provider leadership

Education & training

Customer service

Staff development

Policy & procedures

Cross-department communication

Job description

Genesis HealthCare System seeks a knowledgeable professional to support Access and Revenue Cycle operations. You will lead daily staffing, coordinate team education, and assist with customer service issues while ensuring policy compliance and confidentiality.

Responsibilities include scheduling, training, and cross-department collaboration to improve patient care outcomes and service quality across units.