Revenue Cycle Lead & Training Specialist

Genesis HealthCare System; Moline (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Genesis HealthCare System in Moline, IL is seeking a Customer Service/Office Support professional to join the Patient Access & Financial Services team. You will help ensure accurate information, friendly service, and confidentiality while supporting daily operations and training staff.

The role emphasizes organization, communication, and problem solving to improve patient experiences and streamline revenue cycle processes within a compassionate, mission-driven environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years experience in a customer service/office or call center environment, previous lead experience helpful.
• Excellent interpersonal, decision-making and problem-solving skills.
• Ability to work independently and under pressure in a complex and changing work environment.
• Demonstrates a pleasant, positive and caring attitude.
• Excellent computer and keyboarding skills
• Ability to retain information and has excellent follow through.
• Ability to provide outstanding customer service in working with internal and external customers and maintain a high degree of confidentiality.
• Must possess problem-solving skills, strong organization and project management skills, and be able to prioritize and focus on multiple tasks concurrently.

Responsibilities

• Providers leadership for daily staffing needs and collaborates with other areas as appropriate to address service needs.
• Coordinates education and training for team, new and continuing education.
• Assists with customer service issues.
• Assists with staff development, coaching and counseling.
• Demonstrates understanding of medical diagnosis with correct spelling.
• Demonstrates complete understanding and ability to apply policies and procedures.
• Educate and monitor team performing trending analytics to determine system or process challenges.
• Trends and make decisions to implement process changes within their operations.
• Complete weekly huddles for communications and training.
• Trains new hires and existing staff on current systems and policies.
• Completes and posts employee schedules.
• Maintains the highest level of professionalism and confidentiality at all times.
• Maintains knowledge of necessary applications and systems.
• Issues memos explaining new policies and procedures, post as necessary to keep staff informed.
• Communicates and partners with other areas and/or departments.
• Demonstrates a willingness to stay late, work weekends or other shifts to accommodate department needs.
• Works on committees as needed.

Skills

Customer service

Office experience

Interpersonal skills

Computer skills

Problem solving

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Genesis HealthCare System in Moline, IL is seeking a Customer Service/Office Support professional to join the Patient Access & Financial Services team. You will help ensure accurate information, friendly service, and confidentiality while supporting daily operations and training staff.

The role emphasizes organization, communication, and problem solving to improve patient experiences and streamline revenue cycle processes within a compassionate, mission-driven environment.