Revenue Cycle Training & Operations Lead

Healthcare Staffing; Coshocton, Northern (OH, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Genesis HealthCare System in Coshocton is seeking a Revenue Cycle Coordinator to support access and revenue cycle operations. The role focuses on daily staffing, education, and process improvement to enhance patient care and operational efficiency.

You will train staff, handle customer service issues, and ensure policies and systems are applied consistently while maintaining confidentiality and a patient-centered approach.

Qualifications

• High school diploma or equivalent required; prior healthcare office experience preferred.
• Strong customer service, communication, and problem-solving abilities are essential.
• Ability to work independently under pressure and maintain confidentiality.
• Proficiency with computer systems and basic data entry is expected.

Responsibilities

• Provide accurate, cost-effective information systems and services to maximize patient care.
• Lead daily staffing discussions and coordinate team education and training.
• Address customer service issues and support staff development and coaching.
• Educate staff on policies, systems, and procedures; post updates to keep team informed.
• Monitor analytics to identify process challenges and drive improvements.
• Schedule and communicate weekly huddles; support onboarding of new hires.

Skills

Customer service

Leadership

Interpersonal skills

Problem solving

Time management

Communication

Detail oriented

Confidentiality

Education

High school diploma or equivalent

Tools

Computer literacy

Keyboarding skills

Job description

Genesis HealthCare System in Coshocton is seeking a Revenue Cycle Coordinator to support access and revenue cycle operations. The role focuses on daily staffing, education, and process improvement to enhance patient care and operational efficiency.

You will train staff, handle customer service issues, and ensure policies and systems are applied consistently while maintaining confidentiality and a patient-centered approach.